Hello,

  

I put this in the firmware tips area of the forum, but have not heard back yet, so I thought I’d put it in here to hopefully get a response.

I have been having problems getting my XT camera to work on my M210 V2.  I have used the DJI Assistant 2 for Matrice on windows to update the XT ring to the latest version, I have updated all firmware everywhere else, everything is up to date.

The XT is a V2, I can see it in the menu, and I can use it to record spot temperatures, but there is no live feed to the pilot app.  It does record, and the video or photos are held on the SD card, so I know it's working ok.

I think the issue is that I can't update from the Inspire firmware to the M200 firmware, as they are both V01.31.00.60.  When I try to run the firmware update the log states:

'The firmware on the SD card is identical to or older than the current firmware on the remote controller'

So I can't change the firmware as it doesn't see it as new.  How can I reset the firmware on the XT to allow it to use the M200 firmware?  Is there a way to do this?

  

I've done some checking, and compared the Inspire 1 .bin file to the M200 .bin file, and they are different by 5 characters, so not the same file I presume.

To confirm the hardware and firmware versions that are currently installed:

Hardware:
M210 V2
XT 336, 30Hz, 9mm, Advanced, V2
Cendence S controller with Crystal Sky screen

Firmware:
App - v1.8.0
Aircraft - 01.00.0690
Gimbal - 01.31.01.86
XT Camera - 01.15.00.67
XT Adapter Ring - 01.00.00.13
XT Firmware - 01.31.00.60 (Inspire 1 version)

I have tried to install the most recent M200 firmware, from the SD card I got the following:
________________________________________________________________

  

Log -
[1597156291.180195] upgrade log:
________________________________________________________________

  

Results -
====================
Packet: /mnt/card/MATRICE200_FLIR_FW_V01.31.00.60.bin,
Result: Aborted
The firmware on the SD card is identical to or older than the current firmware on the remote controller.
________________________________________________________________

  

I'm pretty sure all I need is your engineers to recompile the M200 .bin file to a new, more recent date and version number and my issue will be solved.  Any chance you can do that?

  

I really need your help on this one as I'm totally out of ideas!

Hey DJI Support, it's been a couple of weeks and I'm still stuck, help needed!!

I have the same problem with XT2 on a matrice M210 RTK V1 ; sometimes I can see video feed and sometimes not . Please DJI find a solution because I need it for my job !

I've now posted this on the aftersales board, fingers crossed for some help!

Did you have any reply on this issues? we have 2 XT cameras (9 and 19 mm) and we can see the 9mm but not the 19mm one. The 19 mm was bought later.