Head4Trauma
lvl.3
Flight distance : 175604 ft
United States
Offline
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I've never even HEARD of this happen before.
I have DJI Care Refresh Experess, which I've used in the past without a problem. AFTER the replacement drone shipped, DJI had it interrupted enroute and returned back to them. Which makes ZERO sense. It made it to Virginia, UPS got the request, then it went right back to Texas. I even have proof of delivery it was recieved by DJI on Thursday August 20. Of course, I didn't find out it wasb't going to get here until the DAY it was scheduled for delivery, August 18.
Now, after talking and chatting with them for 4 days, I have absolutely no more information than that. Seriously. UPS has been more helpful.
Instead of doing NOTHING and letting the package arrive here, someone had to go out of their way to notify UPS to return to sender. I still have no idea why.
So I've been getting the 24 to 48 hour email BS. I have yet to get a single anything from them. I also have the proof of delviery they recieved the drone I sent them for replacement. So I have proof of delivery of my drone AND the replacement, date, time of day and who recieved them. Yet they say they need to investigate, and they're telling me to be patient when the information I do know has not come from them.
Again, their actions after shipping the replacement created this situation. I'm not even sure it's legal, but I DO know it violates their own service agreement with me.
Shipping a drone then having the shipping company return it before delivery isn't even close to "Providing a replacement". Even if it's a legitimate mistake, providing NO detailes and saying they'll get back to me in 24 to 48 hours, but never do, is pretty shifty.
I was seriously considering upgrading to a better model in the future, of course DJI, but I am seriously questioning that now.
Please, actual DJI representatives, I've read responses on this forum. Don't bother responding if you cannot actually help out. That just makes the situation worse. It's bad enough I have no drone to fly, have no idea when (or if) I'll get it back, and looking at over $700 worth of equipment I cannot use with any other drone.
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