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aircraft disconnecting after showing an obstacle avoidance message
234 7 8-23 21:24
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fans912daeeb
lvl.2
Flight distance : 2803704 ft
United States
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I have taken the mavic 2 out three days in a row. Each and every day while flying I have recieved an "obstacle avoided" message then the screen goes blank and the aircraft disconnects. This happens many times.

I haven't had this problem ever until I updated the firmware. I need to know how to end this.
I cannot use the drone for photography if I cannot see what the lense is showing.

If you need more information let me know.

I don't know if I should switch to another app like litchi, or just "cross my fingers" with DJI software/firmware.


Michael A.
8-23 21:24
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Ronny2
lvl.1
China
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I also encountered the same problem, how do you solve it?
8-24 17:58
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Ronny2
lvl.1
China
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I also encountered the same problem, how do you solve it?
8-24 17:58
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fans912daeeb
lvl.2
Flight distance : 2803704 ft
United States
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I haven't, I did use it today without obstacle detection on and had no issue while photographing in Galena IL. Sad that I have to disable hundreds of dollars of technology just to fly.
8-24 18:17
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AntDX316
Captain
Flight distance : 2982907 ft
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United States
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Do a screen record for RMA evidence.
8-24 18:36
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know the model of the mobile device you are using please? Kindly please back up your DJI Go 4 data and reinstall the said application to isolate the issue, Please keep us posted for further assistance. Thank you.
8-26 06:47
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fans912daeeb
lvl.2
Flight distance : 2803704 ft
United States
Offline

DJI Paladin Posted at 8-26 06:47
Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know the model of the mobile device you are using please? Kindly please back up your DJI Go 4 data and reinstall the said application to isolate the issue, Please keep us posted for further assistance. Thank you.

DJI mavic 2 zoom. You want me to remove application correct?
8-26 20:01
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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fans912daeeb Posted at 8-26 20:01
DJI mavic 2 zoom. You want me to remove application correct?

Thank you for the additional information. Kindly please uninstall and reinstall the DJI Go application to isolate the issue, please make sure to back up your DJI Go data before doing this process. If issue still persists, please try to refresh the firmware using the DJI Assistant 2. Please keep us posted for further assistance. Thank you.
8-28 12:52
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