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Gimbal Switching From Horizontal to Vertical On Its Own
673 9 2020-8-24
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Krup
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United States
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On Friday, I was using the Osmo Mobile 3 Gimbal exclusively in horizontal/landscape mode. Without pressing any buttons, the Gimbal, on its own kept swichting from horizontal/landscape to vertical/portrait mode. Is there a setting that causes this or a setting that can stop this from happening?

2020-8-24
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DJI Susan
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Hi Krup, could you please provide a video of the case for further confirmation?
2020-8-24
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Krup
lvl.1

United States
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DJI Susan Posted at 8-24 18:57
Hi Krup, could you please provide a video of the case for further confirmation?

River video - Landscape to Portrait
2020-8-25
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Krup
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United States
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Krup Posted at 8-25 11:16
River video - Landscape to Portrait

https://youtu.be/AbsmPaxTtY8
2020-8-25
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DJI Susan
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Krup Posted at 8-25 11:17
https://youtu.be/AbsmPaxTtY8

Thanks for the information. I've checked your video, may I know the model and OS of your mobile device? Have you tried other mobile devices to see if the issue persists or not?
By the way, should there any error message prompt in your app?
2020-8-26
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Krup
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United States
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DJI Susan Posted at 8-26 01:31
Thanks for the information. I've checked your video, may I know the model and OS of your mobile device? Have you tried other mobile devices to see if the issue persists or not?
By the way, should there any error message prompt in your app?

iPhone 11, 13.6.1. No error messages. Thank you.
2020-8-26
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DJI Susan
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Krup Posted at 8-26 03:12
iPhone 11, 13.6.1. No error messages. Thank you.

Thank you for getting back, after checking, we suggest that you send the unit back for diagnosis and service. Please start an online service request at https://repair.dji.com/repair/index
2020-8-27
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Krup
lvl.1

United States
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DJI Susan Posted at 8-27 03:43
Thank you for getting back, after checking, we suggest that you send the unit back for diagnosis and service. Please start an online service request at https://repair.dji.com/repair/index.

That link sends me to a 404 error - page doesn't exist
2020-8-27
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George210477
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Romania
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https://repair.dji.com/repair/index?site=brandsite&from=nav
2020-8-27
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DJI Susan
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Krup Posted at 8-27 05:21
That link sends me to a 404 error - page doesn't exist

Oops, sorry, I had edited the link, please check again.
2020-8-27
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