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no status change in 2 weeks
798 3 2020-8-26
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oth29
lvl.2
Flight distance : 52831 ft
France
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CAS-4766315-M9T7W0

Sent a P4P V2 with gimbal issues to Barendrecht earlier this month, got the UPS proof of delivery on August 13th and the status is stuck at "To be Received" ever since.

I understand there are summer holidays but that's 10 working days now. Is that normal ?
2020-8-26
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DJI Susan
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I am sorry for the delay, oth29. I have forwarded your case to the local teams to check and provide you with an update asap. Sorry for the waiting.
2020-8-27
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oth29
lvl.2
Flight distance : 52831 ft
France
Offline

Over 3 weeks now, no progress whatsoever
2020-9-3
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DJI Susan
Administrator

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oth29 Posted at 9-3 11:37
Over 3 weeks now, no progress whatsoever

I am deeply sorry for the situation, I had urged the local team again for the feedback, and I had also escalated your case to the supervisor department for further followup on your case.  Hope there will be an update soon.
2020-9-3
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