I cannot get my RC to connect to mobile device. How can I send back to get checked out to make sure remote, drone works with iPhone.

Hi there, could you show me a screenshot of the error message prompt in your app? I'd like to help you check it. Thanks.

Happens on either the iPhone or Android phone

Jollityme Posted at 8-29 18:52
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Thanks for your reply, Jollityme. Just to verify, your drone is the Mavic Air 2, right?

My drone is the Mavic Air 2. I have tried all the above steps. I have tried my iPhone and my android, to no avail. By the way, the cables being used are the ones that came with the drone (USC-C to lightining and USB-C to USB-C. I have reinstalled app multiple time and restarted devices. I am at a loss.

Jollityme Posted at 8-30 13:01
My drone is the Mavic Air 2. I have tried all the above steps. I have tried my iPhone and my android, to no avail. By the way, the cables being used are the ones that came with the drone (USC-C to lightining and USB-C to USB-C. I have reinstalled app multiple time and restarted devices. I am at a loss.

We apologize for any inconvenience caused by this issue. Please refer to the following steps for troubleshooting:
1. Check whether your DJI Fly app is the latest version.
2. If your mobile device is using an Android operating system, please turn on the USB debugging and select the charging-only mode.
3. Check whether the copper sheets in the Type-C port are warped.
4. Change the original adapter cable, and then test an iOS device and Android device separately.
5. Plug the cable in both directions into the Type-C port to check if the remote controller can recognize both connections.
If none of the above solutions can solve or troubleshoot this issue, please send the remote controller and the adapter cable back to DJI for testing. Thank you for your understanding and support.

DJI Natalia Posted at 8-30 18:43
We apologize for any inconvenience caused by this issue. Please refer to the following steps for troubleshooting:
1. Check whether your DJI Fly app is the latest version.
2. If your mobile device is using an Android operating system, please turn on the USB debugging and select the charging-only mode.

I have done all the steps above. Please provide an address to send my remote and an RMA#.
Thank you for your time.

Jollityme Posted at 9-1 12:48
I have done all the steps above. Please provide an address to send my remote and an RMA#.
Thank you for your time.

You may submit an online repair request here: https://repair.dji.com/repair/index?site=brandsite&from=nav, or send an email to support@dji.com, our team will help to open a case. Thanks.

vondess Posted at 9-19 03:11
could you show me a screenshot of the error message prompt in your app?

Hi vondess, may I know the specific issue that you encountered?

i cant connect rc to iphone or samsung

djiuser_wGq3NP5W0xcq Posted at 12-26 04:28
i cant connect rc to iphone or samsung

Jollityme Posted at 2020-9-1 12:48
I have done all the steps above. Please provide an address to send my remote and an RMA#.
Thank you for your time.

PULL OUT THE SD CARD! That's all