rmooney1
lvl.1
United States
Offline
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I have been flying my Mavic pro for nearly 2 years. Have made flights all over the USA and Caribbean. All of a sudden my drone started having issues. I sent it in for a repair on May 4, 2020 to figure out what the issue was. The diagnostic came back that the rear motor arms had been damaged when I tried to auto land the drone and it crashed on a beach. I informed DJI that I just wanted to figure out the issue with the remote and that the motors were operating fine. They refused to diagnose the remote so I had them send it to my new address and confirmed that address with DJI. Unfortunately, DJI mailed it to another address in Arrzona instead of to my address in New Jersey. DJI responded that it was not their problem and I would need to figure out how to retrieve it from some unknown address. I was successful with the help of UPS and had it returned to my proper address.
When I opened the box I found out that DJI did not repackage the drone for shipping and just sort of threw it in the box. When I checked for damage I discovered that the gimbal had been damaged during the shipping back to me. I contacted DJI and they instructed me to send it back for repair, which I did. After getting the assessment back I was told the only damage was to the rear motor arms as before and that I would need to pay for the repair in order for them to fix the Gimbel they broke. I finally agreed to their extortion and after 3.5 months I finally received my drone back. I took it out for its first flight and it had trouble connecting to the app. As I was trying to reconnect the drone to the app it tookoff and flew out of sight without my touching the controls. Of course it cannot be retrieved because I do not know where it flew to, just a general direction before it disappeared. Hitting the return to home failed as I received a no rth code on the display. No controls on the remote worked whatsoever. A party of three searched the flight area for 2.5 hours looking for it but no sign whatsoever. Obviously, DJI did not repair the remote or the drone after I paid for it.
The question remains, what is DJI doing to repaired drones. Is this just a way to get people to replace their drones. I have never had an experience with a company go so completely horribly wrong in such a short amount of time. From lying about where they mailed the original return, to being extorted in order for them to repair the gimbel DJI damaged to then having the drone fly uncotrolled away on the first flight. What is happening over at DJI. I cannot image buying or recommending their products ever again.
How many others have had their drones fly away uncontrolled only to be told DJI is not responsible?
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