DJI Diana Posted at 11-11 03:17
Hi, there. Thank you for reaching DJI Forum. Upon checking on our end, it is still within the service guarantee period. For you to have a better visualization of the activation date of your DJI Mini 2, you may kindly visit this link and by entering your device serial number (S/N). https://service.dji.com/active/search In addition, you may kindly refer to this link: https://www.dji.com/service/policy?site=brandsite&from=nav for the service guarantee period. Thank you.

Thank you for the prompt advise ..

djiuser_pvJ1nQC4ht7Z Posted at 11-12 19:27
Thank you for the prompt advise ..

You're welcome. Should you have further concerns or inquiries, please do not hesitate to reach us back. We'll be here for you. Thank you for your support.

Hi can I find out how long left I have on my warranty please S/N 3q4cj2k2a3nc3t

djiuser_weTPl4CfGj9G Posted at 11-19 10:41
Hi can I find out how long left I have on my warranty please S/N 3q4cj2k2a3nc3t

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav
If you want to know the activation date of your drone, you can also visit the link below for a check. https://service.dji.com/active/search

Hi is it possible to check warranty status here

Hi is it possible to check warranty status here

Simongbk@gmail.com Posted at 11-22 23:16
Hi is it possible to check warranty status here

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav
If you want to know the activation date of your drone, you can also visit the link below for a check. https://service.dji.com/active/search

Hi ,. I'm looking to buy a second hand DJI action 3 but concerned that I can't transfer the warranty into my name as it's only 3 months old . Can you do that or does it not make a difference??

Rob

djiuser_QoKFUaeMry3b Posted at 11-27 00:44
Hi ,. I'm looking to buy a second hand DJI action 3 but concerned that I can't transfer the warranty into my name as it's only 3 months old . Can you do that or does it not make a difference??

Rob

Hi, Rob. Thank you for the inquiry. Please be advised that the service guarantee is based on the unit and the warranty period of the device should not be affected due to the account or user. In addition, the warranty period for a product starts on the day such product is delivered. If you cannot provide an invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav If you want to know the activation date of your drone, you can also visit the link below for a check. https://service.dji.com/active/search Thank you.

My dji mini se s/n is 4CQCK490035QTL it is a gift. I dont have any receipt or the date it was purchased. Is it still in warranty?

djiuser_7Ekt7SoTBO01 Posted at 12-5 05:32
My dji mini se s/n is 4CQCK490035QTL it is a gift. I dont have any receipt or the date it was purchased. Is it still in warranty?

If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product. According to the serial number provided, the drone is under warranty.

Please check activation status 1581F4XFC229G007XQFX

Im buying brand new on mercari

Kunal Singh Posted at 12-6 20:20
Please check activation status 1581F4XFC229G007XQFX

Im buying brand new on mercari

Hi there, you can check the activation information through the link below. https://service.dji.com/active/search
We are unable to find out any relevant information, please double-check if the serial number is correct.

DJI Mindy Posted at 12-6 20:27
Hi there, you can check the activation information through the link below. https://service.dji.com/active/search
We are unable to find out any relevant information, please double-check if the serial number is correct.

Sorry my earlier serial number was wrong but once I corrected it(1581F4XFC229G007KQFX) looks like device was activated on 10-21-2022.

The seller listed himself from Georgia. He is claiming unopened box. Can you guys confirm if the activation was from Georgia. I dont need any aditional detail but that will clear if seller is fake .

Kunal Singh Posted at 12-6 20:39
Sorry my earlier serial number was wrong but once I corrected it(1581F4XFC229G007KQFX) looks like device was activated on 10-21-2022.

The seller listed himself from Georgia. He is claiming unopened box. Can you guys confirm if the activation was from Georgia. I dont need any aditional detail but that will clear if seller is fake .

Sorry that we are unable to check the other information aside from the activation date. And we recommend that you purchase the drone from official channels. You can visit the link below for a check. https://www.dji.com/where-to-buy ... ite&from=footer

Please check my warranty status.  SN: 4CQSJ360030RAX

G4SuperGaleb Posted at 12-13 12:23
Please check my warranty status.  SN: 4CQSJ360030RAX

Hello, there. The warranty period for a product starts on the day such product is delivered. If you want to know the activation date of your drone, you can also visit the link below for a check. https://service.dji.com/active/search

I just got my dji mini se replaced. Is it still going to be in warranty if there will be manufacturer error then am i gonna get a replacement again? My SN number 4CQCK3Q0035DN2.

djiuser_7Ekt7SoTBO01 Posted at 12-15 10:48
I just got my dji mini se replaced. Is it still going to be in warranty if there will be manufacturer error then am i gonna get a replacement again? My SN number 4CQCK3Q0035DN2.

Hello, there. Thanks for your inquiry. You can request replacement or return within fourteen (14) calendar days of receiving a product if the product has a manufacturing defect. The period counts from the receiving date of your original device. If you have any issue later, please feel free to contact us.

Want to check the warranty of my drone. Purchased 4 months ago. It has been crash landed and now showing missing aircraft parts. Please help me to sort out. I am from south part of India (Andhra Pradesh). It was purchased in USA, now the piece is in India.

Hello, could you check the warranty time remaining on my drone please if any. It was sent to me directly by DJI as a replacement and I have never activated it. Therefore I am unsure if it has warranty from the time DJI sent it me or not :s

3YTBJ3200302FU

djiuser_fiWa7hBJgQ8Y Posted at 12-25 08:13
Want to check the warranty of my drone. Purchased 4 months ago. It has been crash landed and now showing missing aircraft parts. Please help me to sort out. I am from south part of India (Andhra Pradesh). It was purchased in USA, now the piece is in India.

Hello, there. Sorry to hear that. According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you. Sorry for the inconvenience caused and your understanding is highly appreciated.  
You are suggested to contact the point of purchase to seek further assistance on this matter. Thank you for your cooperation and support.

Heath-2s Posted at 12-28 07:19
Hello, could you check the warranty time remaining on my drone please if any. It was sent to me directly by DJI as a replacement and I have never activated it. Therefore I am unsure if it has warranty from the time DJI sent it me or not :s

3YTBJ3200302FU

Hello, there. If the device now is the replacement drone you got after you use DJI Care refresh services,  the current device will automatically bind to the original product's DJI Care Refresh, and the original service and warranty period continues.

Hi
Can you help to check Warranty status of below device and send me PM?
It was not activated, but I want to check if it is still under warranty. I don’t have a copy of purchase, it was a gift to me.
5DXCK831A3DHTM

Thanks.

djiuser_C4WQI0EuQMlN Posted at 1-11 15:46
Hi
Can you help to check Warranty status of below device and send me PM?
It was not activated, but I want to check if it is still under warranty. I don’t have a copy of purchase, it was a gift to me.

Hello, there. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.
You may ask the buyer of the drone and see whether they keep the receipt.

Hi Team

Can you please check warranty for my DJI Mini 2, Serial No: 3Q47K6E003M405?

Thank you

djiuser_LKZs327YTjxc Posted at 2-3 04:26
Hi Team

Can you please check warranty for my DJI Mini 2, Serial No: 3Q47K6E003M405?

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav
If you want to know the activation date of your drone, you can also visit the link below for a check. https://service.dji.com/active/search

Hey, can i have status update on warranty for my drone. Serial number : 3ytbk1m00303d6
also how do I know if I have dji care refresh?

thank you!

djiuser_GqM5m0Upf9yp Posted at 2-6 19:35
Hey, can i have status update on warranty for my drone. Serial number : 3ytbk1m00303d6
also how do I know if I have dji care refresh?

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav
To check the DJI Care Refresh, you can visit this link and input the serial number. https://service.dji.com/djicare/coverage

Hello. I’m looking into buying a mavik air 2 used and as I understand they can be locked. The person gave me the serial number. How do I go about finding this information out. Thanks.

djiuser_sZ1osxli4wX9 Posted at 2-8 15:56
Hello. I’m looking into buying a mavik air 2 used and as I understand they can be locked. The person gave me the serial number. How do I go about finding this information out. Thanks.

Hi there, I sent you a PM regarding your inquiry, you can take a look.

Hi Admins, could you PM me my drones info?
S/N:08QDCV01202JH

Hi Admins, could you PM me my drones info?
S/N:08QDCV01202JH

djiuser_zcU40XQCJubA Posted at 2-10 16:34
Hi Admins, could you PM me my drones info?
S/N:08QDCV01202JH

Hello, there. May we know what information you want to know?
You can search the activation status here:
https://service.dji.com/active/search

52XXKBEDG001UQ

please check my warranty status

djiuser_IcdL15R7DR8I Posted at 2-20 23:14
52XXKBEDG001UQ

please check my warranty status

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav

Hello There
I would like to check the Warranty status of my DJI RS3 Gymbal.
Thy gymbal SN is '4ZZDK5S007ZUCN'.

Please let me know, thanks

djiuser_eLages3xvhf8 Posted at 3-4 01:30
Hello There
I would like to check the Warranty status of my DJI RS3 Gymbal.
Thy gymbal SN is '4ZZDK5S007ZUCN'.

Hi there, please note that the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav

Hi,

If my drone is replaced with a new drone (different serial number) as part of the official DJI repair process, does that extend my warranty?

jmerhar Posted at 3-10 00:39
Hi,

If my drone is replaced with a new drone (different serial number) as part of the official DJI repair process, does that extend my warranty?

Hi there, a product repaired/replaced under the warranty repair service will inherit the original product’s remaining warranty period, and its warranty period will not be recalculated.