Hi Admins,

I can't find a way on the DJI site to check this myself, can you check on the serial for my Mavic Mini (1WGDGAM112M9FG) and tell me how old the unit is, if it was previously registered, whether it's still under warranty and if it's eligible for Care Refresh?

Thanks.

Gushy,

Hi Gushy, I will PM you the activation time of the unit. For your information, the warranty period starts counting from the time when the drone was purchased, it is suggested keeping the proof of purchase. As per the serial number, it is not bound to DJI Care Refresh. If you would love to purchase the DJI Care Refresh, you can get the purchase permission first by submitting a verification video as the drone had been activated over 48 hours, check out this link for the details https://repair.dji.com/en/djicare/customerupload.

DJI Susan Posted at 9-1 03:27
Hi Gushy, I will PM you the activation time of the unit. For your information, the warranty period starts counting from the time when the drone was purchased, it is suggested keeping the proof of purchase. As per the serial number, it is not bound to DJI Care Refresh. If you would love to purchase the DJI Care Refresh, you can get the purchase permission first by submitting a verification video as the drone had been activated over 48 hours, check out this link for the details https://repair.dji.com/en/djicare/customerupload.

Thank you for your help DJI Susan.

Gushy Posted at 9-1 03:36
Thank you for your help DJI Susan.

You're most welcome.

Hi Admins

I can’t find anywhere to check my warranty status and first date of registry please help
My s number is
3YTDJ16003MH0P

djiuser_NstysTx7c2qd Posted at 9-18 17:58
Hi Admins

I can’t find anywhere to check my warranty status and first date of registry please help

Hi there, we sent you a PM with the activation information, please check. For warranty inquiries, you may also refer to https://www.dji.com/service/policy?site=brandsite&from=nav

DJI Mindy Posted at 9-18 18:10
Hi there, we sent you a PM with the activation information, please check. For warranty inquiries, you may also refer to https://www.dji.com/service/policy?site=brandsite&from=nav

I can’t seem to find it your p.m. message please advise on my next steps

DJI Mindy Posted at 9-18 18:10
Hi there, we sent you a PM with the activation information, please check. For warranty inquiries, you may also refer to https://www.dji.com/service/policy?site=brandsite&from=nav

Where do I check p.m. messages?

djiuser_NstysTx7c2qd Posted at 9-18 22:02
Where do I check p.m. messages?

Hi there, the private message will need to be viewed on the browser on the computer. If you would not mind it, we will tell you the information in public.

Could you please check the following number 3YTBJ5800304ES

Hi. I sent an email to DJI asking about this information over a week ago with no response…

Can you please check the information, history, WARRANTY status and age of this unit for me?

3N33J4U002K056

I do not mind if the information is shared publicly on here. I’m not sure how to check PMs. Thank you in advance.  =)

djiuser_TjpKrOcA8Nfi Posted at 9-24 11:14
Hi. I sent an email to DJI asking about this information over a week ago with no response…

Can you please check the information, history, WARRANTY status and age of this unit for me?

Hello, there. We have replied to you through PM. Please check that. If you have any questions, please feel free to talk.

Hello, My DJI Mini 2 serial number is 3Q4SHBH0031RDN. Please advise if still under warranty. Thank you.

Saf1here Posted at 10-12 03:16
Hello, My DJI Mini 2 serial number is 3Q4SHBH0031RDN. Please advise if still under warranty. Thank you.

Hi there, I just sent you a PM regarding your inquiry, please check it. Thank you.

hi,

could you please advise on age. just getting ready to open. need to see about refresh care

thank you

djiuser_vIk1GCtpvGba Posted at 10-26 09:22
hi,

could you please advise on age. just getting ready to open. need to see about refresh care

Hello, there. Would you please tell us your serial number(SN) through PM?

Thanks. It appears it eligible.  Thanks for your help

djiuser_vIk1GCtpvGba Posted at 10-29 07:13
Thanks. It appears it eligible.  Thanks for your help

Thanks for your update. Glad to know that you have solved the issue. If there is anything else we can assist you with, please feel free to let us know.

Could I get a serial number check for my mavic air 2 please?
Serial # 3N3BH6K00203CS
Thanks!

djiuser_IQy4Nx7HCm9F Posted at 11-12 21:39
Could I get a serial number check for my mavic air 2 please?
Serial # 3N3BH6K00203CS
Thanks!

Hi there, I have sent you a PM. Please check it, thanks.

Hello dji looking for information on warranty status on my drone how long ago was it activated thankyou
Serial number 3YTSJ5C0030UTW

DJI Natalia Posted at 11-12 22:35
Hi there, I have sent you a PM. Please check it, thanks.

Hello dji natalie could you check the warranty dtatus of my drone please and coukd you tell me when it was actuvated thankyou  serial number
3YTSJ5C0030UTW

Runningman Posted at 11-18 01:45
Hello dji natalie could you check the warranty dtatus of my drone please and coukd you tell me when it was actuvated thankyou  serial number
3YTSJ5C0030UTW

Hi there, I have sent you a PM, please check it. Thanks.

Hi Admins

Can you check my warranty status and first date of registry please ?
My S/N is 3Q4CJ7F3A318XP

3apa3a Posted at 12-15 06:35
Hi Admins

Can you check my warranty status and first date of registry please ?

Hi there, you can check the activation information via this website: https://service.dji.com/active/search by entering your device serial number (S/N).

The warranty period for a product starts on the day such product is delivered.
You can check the Warranty Period of Main Parts via this website: https://www.dji.com/service/policy?site=brandsite&from=nav

Hi, could you please tell me if my warranty is started and will last how much time. My serial number is 5DXCJBB1A31P8A

djiuser_lHHKJv7a61As Posted at 1-12 08:29
Hi, could you please tell me if my warranty is started and will last how much time. My serial number is 5DXCJBB1A31P8A

Hi there, the warranty period for a product starts on the day such product is delivered.
You can check the Warranty Period of Main Parts via this website: https://www.dji.com/service/policy?site=brandsite&from=nav

By the way, you can check the activation information via this website: https://service.dji.com/active/search by entering your device serial number (S/N). Hope this helps. Thanks.

Hi Admins

Can you check Mavic 3 warranty status and first date of registry please: 1581F45TB21BC2AE00JN

djiuser_yzraoXed2W40 Posted at 1-14 01:01
Hi Admins

Can you check Mavic 3 warranty status and first date of registry please: 1581F45TB21BC2AE00JN

Hi there, the warranty period for a product starts on the day such product is delivered.
You can check the Warranty Period of Main Parts via this website: https://www.dji.com/service/policy?site=brandsite&from=nav

Please check the activation information via this website: https://service.dji.com/active/search by entering your device serial number (S/N). Thanks.

Where Can I check the warranty of my dji osmo mobile 3
S/N 354KGCS010AW7Q

djiuser_8bXe1bpB4ZqP Posted at 1-22 19:24
Where Can I check the warranty of my dji osmo mobile 3
S/N 354KGCS010AW7Q

Hi there, the warranty period for a product starts on the day such product is delivered.
You can check the Warranty Period of Main Parts via this website: https://www.dji.com/service/policy?site=brandsite&from=nav
You can check the activation information through this link. https://service.dji.com/active/search

Where Can I check the warranty of my dji osmo mobile 3?

djiuser_8bXe1bpB4ZqP Posted at 1-23 18:19
Where Can I check the warranty of my dji osmo mobile 3?

Hello, we have replied to you on https://forum.dji.com/forum.php? ... =223747&pid=2655334, please check. Thanks.
If you have any further inquiries, please provide us with more detail so that we can help you further.

Hi support was wondering if you could check warranty status for mini 2.

S/N 5DXCJB61A30GFN

It was turned on and hovered never flown otherwise.  Wondering if it's still possible to get the dji care.

Thanks!

djiuser_tD7HkrJ4lX75 Posted at 2-2 12:52
Hi support was wondering if you could check warranty status for mini 2.

S/N 5DXCJB61A30GFN

Hi, there. Your drone is still under warranty. If the drone was not registered to DJI Care Refresh before, you can still get the plan. Just submit a video verification to show that the unit is still in good condition. Kindly check further instructions on this link as well as a sample video verification https://repair.dji.com/en/djicare/customerupload. And please review the Terms of Service before purchasing the plan - https://www.dji.com/service/djicare-refresh/info#s5. If you have other questions or concerns, don't hesitate to contact us.

DJI Gamora Posted at 2-3 01:44
Hi, there. Your drone is still under warranty. If the drone was not registered to DJI Care Refresh before, you can still get the plan. Just submit a video verification to show that the unit is still in good condition. Kindly check further instructions on this link as well as a sample video verification https://repair.dji.com/en/djicare/customerupload. And please review the Terms of Service before purchasing the plan - https://www.dji.com/service/djicare-refresh/info#s5. If you have other questions or concerns, don't hesitate to contact us.

Hi Gamora!  Thanks for checking.  As for the video upload the link does not work.  I tried also googling for dji customer video upload but that link doesn't work either.  Sends me to a 404 page not found and then returns me to dji store site.  Please advise.

Thanks!

rondizz Posted at 2-3 05:23
Hi Gamora!  Thanks for checking.  As for the video upload the link does not work.  I tried also googling for dji customer video upload but that link doesn't work either.  Sends me to a 404 page not found and then returns me to dji store site.  Please advise.

Thanks!

Hi, there. Please try to enter this link to check if the problem persists. Sorry for the inconvenience caused.
https://service.dji.com/djicare/customerupload

DJI Gamora Posted at 2-3 19:48
Hi, there. Please try to enter this link to check if the problem persists. Sorry for the inconvenience caused.
https://service.dji.com/djicare/customerupload

no problem! it was actually easy to find once i logged into my account. Anyways I have uploaded my video and just waiting now.  thanks for your help!

rondizz Posted at 2-4 00:31
no problem! it was actually easy to find once i logged into my account. Anyways I have uploaded my video and just waiting now.  thanks for your help!

You are welcome. Please feel free to talk if you have any questions.

can u advise my mini 2 as well? 3Q4CJ2N3A3NJ4M thank you