aloskimo Posted at 4-21 04:12
can u advise my mini 2 as well? 3Q4CJ2N3A3NJ4M thank you

You can check the Warranty Period via this link: https://www.dji.com/service/policy?site=brandsite&from=nav
You can also check the activation information via this link by entering your device serial number (S/N). https://service.dji.com/active/search

Can anyone please check and let me know my warranty?

S/N 3NNCJBLR0F58AA

Studio M3 Posted at 5-5 22:47
Can anyone please check and let me know my warranty?

S/N 3NNCJBLR0F58AA

Hi there, you can check the Warranty Period via this link: https://www.dji.com/service/policy?site=brandsite&from=nav
And you can also check the activation date via this link by entering your device serial number (S/N). https://service.dji.com/active/search

PH645445876 is the SN please let me know if this is under warranty and if its original. Thank you.

djiuser_kkDfCsk7xH6u Posted at 5-6 10:16
PH645445876 is the SN please let me know if this is under warranty and if its original. Thank you.

Hi there, could you please tell us the model of your DJI product? We can check only the activation information through the serial number. You can check it through this link: https://service.dji.com/active/search As for the warranty, you can check the Warranty Period via this link: https://www.dji.com/service/policy?site=brandsite&from=nav

New Phantom 4. Battery won't accept charge cannot activate. What is remedy?

Beedub Posted at 5-15 21:57
New Phantom 4. Battery won't accept charge cannot activate. What is remedy?

Hi there, sorry to know about the issue. You can try to plug the battery into the charger and charge it for more than 15 minutes. If possible, please test with another charger to see if it works. If it still does not work, you can send it back for further diagnosis as long as the battery is under warranty period. http://www.dji.com/support

DJI Mindy Posted at 5-15 22:14
Hi there, sorry to know about the issue. You can try to plug the battery into the charger and charge it for more than 15 minutes. If possible, please test with another charger to see if it works. If it still does not work, you can send it back for further diagnosis as long as the battery is under warranty period. http://www.dji.com/support

I dont have another charger. The unit is brand new!

Beedub Posted at 5-18 15:23
I dont have another charger. The unit is brand new!

Hello, there. Sorry for your inconvenience. If you are not convenient to test with another charger, we would recommend you send it back for further verification. We will help this out. Thanks.

DJI Wanda Posted at 5-18 17:25
Hello, there. Sorry for your inconvenience. If you are not convenient to test with another charger, we would recommend you send it back for further verification. We will help this out. Thanks.

What does that process look like? How do i send it back. It kind of bites to buy a drone that doesn't work right out of the box!

DJI Wanda Posted at 5-18 17:25
Hello, there. Sorry for your inconvenience. If you are not convenient to test with another charger, we would recommend you send it back for further verification. We will help this out. Thanks.

What does that process look like? How do i send it back. It kind of bites to buy a drone that doesn't work right out of the box!

Beedub Posted at 5-19 09:32
What does that process look like? How do i send it back. It kind of bites to buy a drone that doesn't work right out of the box!

Hello, there. Sorry for the inconvenience. In this case, you may reach out to our support with this issue. They will try their best to help you.
Here is the link: https://www.dji.com/support?from=store_footer
Or you can send an email to contact our support. Email address：support@dji.com

Hi ADMINS

I have just received my DJI air 2s and a little concerned that this item has already been opened as I did not have as many stickers around the body that I have seen on other unboxing videos if I supply my serial number is it possible for someone to please check if this is genuine or if it is old stock or give me some kind of reassurance thank you

CBSkyPilot Posted at 7-30 15:44
Hi ADMINS

I have just received my DJI air 2s and a little concerned that this item has already been opened as I did not have as many stickers around the body that I have seen on other unboxing videos if I supply my serial number is it possible for someone to please check if this is genuine or if it is old stock or give me some kind of reassurance thank you

Hi there, we can check only the activation date of the drone through the serial number. You can also check it through this link. https://service.dji.com/active/search For the other detailed information, we recommend you ask the seller for further assistance.

Error code 30085
I need repair it’s still under warranty

djiuser_WIX4SeZA7vzc Posted at 8-20 18:15
Error code 30085
I need repair it’s still under warranty

Sorry for the issue. Please try to remove the storage card, and then restart the aircraft, make sure that the aircraft has been updated to the latest version. If the issue persists, please send the drone back to us for further assistance.
You can click https://www.dji.com/us/service/repair to start an online repair case.

Hi,
hoe can i check my seial number ?

djiuser_QY4arF7FgH7S Posted at 9-23 09:51
Hi,
hoe can i check my seial number ?

Hi, there. You may provide me with your DJI Account via PM and I will check for you.

Hello! Is it possible to check if my DJI MINI 2 has warranty? I got one as a lucky draw prize and S/N is 5DXCK1Q1A35NA9 . It's unopened btw so I don't know the condition too

djiuser_azGTcrKgC9yH Posted at 10-13 04:17
Hello! Is it possible to check if my DJI MINI 2 has warranty? I got one as a lucky draw prize and S/N is 5DXCK1Q1A35NA9 . It's unopened btw so I don't know the condition too

Hi, there. Thanks for reaching us. After further checking, please note that the drone hasn't been activated and it's under warranty period.

DJI Thor Posted at 10-13 04:25
Hi, there. Thanks for reaching us. After further checking, please note that the drone hasn't been activated and it's under warranty period.

Thank you for the reply. May I know how the warranty works and what kind of warranty this has? And whether I have to register for the warranty and also the duration of warranty after activation

djiuser_azGTcrKgC9yH Posted at 10-13 21:43
Thank you for the reply. May I know how the warranty works and what kind of warranty this has? And whether I have to register for the warranty and also the duration of warranty after activation

Hi,  there. Here is the link to the service terms for your reference: https://www.dji.com/ca/service/policy?site=brandsite&from=nav
You may have a check first. If you have any doubts, please feel free to tell us.

Hello,
Can you tell me about age and warranty for my DJI mini SE:  4CQAK3K001SYVS

Thank you
R

djiuser_p3lFWw9JXLMA Posted at 10-17 06:40
Hello,
Can you tell me about age and warranty for my DJI mini SE:  4CQAK3K001SYVS

You can check the activation date through this link now. https://service.dji.com/active/search Upon checking, it was activated on 2022-07-15 (UTC+8). As for the warranty period, you can refer to: https://www.dji.com/service/policy?site=brandsite&from=nav

Hello admins,
Can you check warranty for my Dji Mini 2?

3Q43K7E003U212

Thank you

djiuser_KdSPm8EbqxqR Posted at 11-1 02:52
Hello admins,
Can you check warranty for my Dji Mini 2?

Hello, there. The warranty period for different products and parts vary, please check http://www.dji.com/service to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.

Hi Admins!

Is it possible to get a Mini 3 Pro with 12 months warranty only???
This is the serial:
1581F4XFC22550062F06
Please, check, I supposed 24 Moths.

Thanks in advance

J.S.

SzJ Posted at 11-4 04:03
Hi Admins!

Is it possible to get a Mini 3 Pro with 12 months warranty only???

Hello, there. Sorry for your inconvenience. May we know if the 12-month warranty you said is the after-sales warranty or DJI Care Refresh service coverage?

Hi,

Can you please check my warranty with this serial no - 3Q4CJ4G3A3SQPY?

Thank you!

Best Regards,
Csaba

Would you please check my Mavic 3 - 1581F45TB219D00D01y5
Thanks,
Gale

djiuser_XaXivdjOVDZe Posted at 11-7 12:40
Hi,

Can you please check my warranty with this serial no - 3Q4CJ4G3A3SQPY?

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav

Sideshow Bob Posted at 11-7 13:46
Would you please check my Mavic 3 - 1581F45TB219D00D01y5
Thanks,
Gale

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav
If you want to know the activation date of your drone, you can also visit the link below for a check. https://service.dji.com/active/search

DJI Wanda Posted at 11-4 18:38
Hello, there. Sorry for your inconvenience. May we know if the 12-month warranty you said is the after-sales warranty or DJI Care Refresh service coverage?

After sale warranty, not Care plane

DJI Mindy Posted at 11-7 23:20
Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI. You can visit the link below to check the specific warranty period. https://www.dji.com/service/policy?site=brandsite&from=nav
If you want to know the activation date of your drone, you can also visit the link below for a check. https://service.dji.com/active/search

Thank you. I bought it used and after I looked it up, I discovered that it has a 1 year care refresh.
Gale

SzJ Posted at 11-8 05:39
After sale warranty, not Care plane

Thanks for the update.
After checking, your drone originated in the United States, so the warranty of your drone is 12 months. And just a kind reminder that DJI does not provide a global warranty.

Please note that you can check http://www.dji.com/service to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.


Thank you.  

Sideshow Bob Posted at 11-8 18:25
Thank you. I bought it used and after I looked it up, I discovered that it has a 1 year care refresh.
Gale

Thanks for the update as well.
If there is anything else that we can help with, please just feel free to let us know.

Hi admins ,
Could you pleas help to check the warranty status for DJI MINI 2 COMBO , 5DXCK2T1A376FS...You can reply the status in Public also ..It fine with me ...Thanks a lot for the help...

djiuser_pvJ1nQC4ht7Z Posted at 11-11 01:06
Hi admins ,
Could you pleas help to check the warranty status for DJI MINI 2 COMBO , 5DXCK2T1A376FS...You can reply the status in Public also ..It fine with me ...Thanks a lot for the help...

Hi, there. Thank you for reaching DJI Forum. Upon checking on our end, it is still within the service guarantee period. For you to have a better visualization of the activation date of your DJI Mini 2, you may kindly visit this link and by entering your device serial number (S/N). https://service.dji.com/active/search In addition, you may kindly refer to this link: https://www.dji.com/service/policy?site=brandsite&from=nav for the service guarantee period. Thank you.

Hi, can you please advice how much time left I hace of the DJI care refresh 2 yr warranty?
S/n is 3q43jcp003z549
Thanks

djiuser_DEsZR24eDeeG Posted at 11-12 16:04
Hi, can you please advice how much time left I hace of the DJI care refresh 2 yr warranty?
S/n is 3q43jcp003z549
Thanks

Hi, there. You may check via this link:
https://service.dji.com/djicare/coverage