I sent my Mavic Pro in early July 2020 for a gimbal fix in Hong Kong flagship store and choose to pick the repair unit there. Got email said it's repaired on 23 July, delivered on 30 July from repair centre.
I went to Hong Kong store in August and CS staff told me they didn't see my drone in office.
No email or phone call for a month about the repair pick up. Is it normal?

Hi rrroooyyy, sorry for the inconvenience caused. I'll forward your situation to the related team for a check, if there is an update, I'll let you know.

Hello, is there any update about the situation?

rrroooyyy Posted at 9-17 01:41
Hello, is there any update about the situation?

Sorry to have kept you waiting, the team is following up on your case, I'll help to push again.

Thanks Natalia! I got the pick up SMS finally.

rrroooyyy Posted at 9-18 22:28
Thanks Natalia! I got the pick up SMS finally.

You're most welcome. Hope everything goes smoothly, have a nice day.