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Thankyou dji for new batteries
204 13 2020-9-3
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RK7dronzy
First Officer
Flight distance : 1412674 ft
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My three m2p batteries were swelling after 90 charges and after contacting dji support they decided to replace them foc so i can get back to my project and hopefully these will last a bit longer. Thanks again dji for the support you are not all bad. keep up the good work.
2020-9-3
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DJI Stephen
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Hello there RK7dronzy. Thank you for reaching out and for the positive feedback for DJI. Rest assured that DJI is doing it's best to give out the best customer service to all our DJI members. Again, thank you for your support and fly safe always.
2020-9-3
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gnirtS
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You've very lucky then.  I got told no by DJI support for 3 swollen batteries with 20 cycles.
2020-9-3
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RK7dronzy
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gnirtS Posted at 9-3 03:52
You've very lucky then.  I got told no by DJI support for 3 swollen batteries with 20 cycles.

Some people seem to be getting them replaced and others are not. Dji seem to be doing it on a case by case basis.
2020-9-3
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DAFlys
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Super news,  how old were they?
2020-9-3
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RK7dronzy
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DJI Stephen Posted at 9-3 03:45
Hello there RK7dronzy. Thank you for reaching out and for the positive feedback for DJI. Rest assured that DJI is doing it's best to give out the best customer service to all our DJI members. Again, thank you for your support and fly safe always.

Thanks dji Stephen i hope i will get more time from these batts for the coming years. Perhaps these ones have not got the same issues that the previous ones had.
2020-9-3
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RK7dronzy
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DAFlys Posted at 9-3 06:29
Super news,  how old were they?

They were made in sept/oct 2018 and had 90 charges so i feel lucky in that dept compared to others but even so not really good enough as i explained in a previous post. I did look after them as per instructions so it probably was a dodgy batch.
2020-9-3
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DAFlys
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RK7dronzy Posted at 9-3 06:38
They were made in sept/oct 2018 and had 90 charges so i feel lucky in that dept compared to others but even so not really good enough as i explained in a previous post. I did look after them as per instructions so it probably was a dodgy batch.

I assume you just opened a case?   This sounds like its worth noting incase my batteries go the same way.  Something that I dread.
2020-9-3
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RK7dronzy
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DAFlys Posted at 9-3 06:51
I assume you just opened a case?   This sounds like its worth noting incase my batteries go the same way.  Something that I dread.

Yes pretty much explained all details gave them batt id and costs of replacement over four year project, i assume they looked at my log files and battery voltages and flight time but maybey it was easier to replace them. I do not know their reasoning pehaps i was a deserving case. Anyway i am happy and a continuing supporter. Lick lick.
2020-9-3
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A J
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Flight distance : 13838848 ft
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Congrats on the free new batteries
2020-9-3
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Cavu Films
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Flight distance : 549295 ft
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That is very awesome indeed. Hopefully others will have the same success if or when their batteries swell.
2020-9-3
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DJI Stephen
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RK7dronzy Posted at 9-3 06:33
Thanks dji Stephen i hope i will get more time from these batts for the coming years. Perhaps these ones have not got the same issues that the previous ones had.

Hi there RK7dronzy. You are very much welcome and thank you for the reply. If you have any other concerns or issues with DJI. Please feel free to post it here at DJI Forum. We are all here to help and support you. Have a safe and a happy flying always.
2020-9-3
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DJI Susan
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gnirtS Posted at 9-3 03:52
You've very lucky then.  I got told no by DJI support for 3 swollen batteries with 20 cycles.

Hi gnirtS, may I know the model of the drone and when did you report the case? Is there a ticket number I can refer to?
2020-9-3
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DAFlys
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RK7dronzy Posted at 9-3 06:59
Yes pretty much explained all details gave them batt id and costs of replacement over four year project, i assume they looked at my log files and battery voltages and flight time but maybey it was easier to replace them. I do not know their reasoning pehaps i was a deserving case. Anyway i am happy and a continuing supporter. Lick lick.

Its nice to hear a good news story related to batteries.  
2020-9-4
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