fans5cef5a32
lvl.1
United Kingdom
Offline
|
So I crashed my first drone into a tree, that was my bad. I returned the drone and had it replaced under care refresh. I received my "new" drone and had some problems with it, it flew with a list and constantly tried to correct itself, giving it a vibrating appearance in flight. I asked for it to be returned and checked which it has been. After being check I was told I dismantled it and tried to repair it (stating dodgy wiring wiring repairs) and that I also removed a "water indicator". Now considering I have Care refresh and another replacement item to use, I'm not sure why it would make sense for me to dismantle a new unit for whatever reason. But knowing that I haven't made any attempt to dismantle my drone, it doesn't give me much faith at all in the EU DJI repair partner. They've obviously sent me a badly repaired (by their own words) replacement, with components missing (water indicator) and are now trying to blame me for it. My options are either to pay the repair cost, or use my final care refresh option, which knowing what i do, aren't satisfactory options. It's actually incredibly infuriating. The main problem with this is that they obviously carry out shoddy repair work, and I don't want them to repair my drone, and I also don't want to receive a repaired drone from them. My advice to anyone looking at care refresh is to get your drone insured by an actual insurer. Whilst I love my air 2, and the original one was perfect, anything coming back from EU care refresh is, in my experience, a sub par product. I will keep battling this as I cannot accept these accusations, if it was my fault I'd have no problem admitting it, but this is incredibly poor service at best. Fraud at worst. |
|