Hi all I’m having issues with the ronin sc and the canon m50. I can connect to the app via Bluetooth and the camera will track and do all the regular things it’s meant to do but using the gimbal buttons to take video or photos is a no go! It tells me to connect the dedicated cable to the RSS port to enable this function. I have the cables the right way round and plugged in correctly. Just finished updating camera software and gimbal software and it still shows. Been at this 6 hrs now and probably a simple fix but feel like binning it to be honest!! Any help would be great thanks

DJI Susan Posted at 2020-9-9 03:03
Hi Jaye, may I know if you are able to trigger photo capture on the Ronin-SC? If so, and the camera is in Still mode, you may try to switch it to Video mode and try again to see if this works.
At the same time, please check if you are able to start/stop recording on the Ronin app.
Besides, please provide the specific firmware version of your Ronin-SC as well.

I am unable to record from phone or using record button.

djiuser_VF8SAL7DMa41 Posted at 10-29 10:55
I am unable to record from phone or using record button.

Hi there, I am deeply sorry for the belated reply. May I know if you are also using the Ronin SC and Canon EOS R6?

You likely need to enable remote control, under the shooting section of the menu. On my R6, it’s under menu 5.