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Missing Dynamic Zoom
2769 8 2020-9-7
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WaldoMontana
lvl.1
United States
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I have a DJI 0M 4  -  Dynamic Zoom does not show up as an option. Use Android phone Galaxy Note 8. Have current firmware. Normal zoom works with slider on OM 4.  Have most recent firmware and app.

2020-9-7
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DJI Stephen
Super Moderator

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Hello there WaldoMontana. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different mobile device to see if there will be changes. Upon checking the Samsung Galaxy Note 8 on the recommended mobile device list for the DJI Osmo Mobile 4. I am sorry to say that this mobile device is still not yet recommended for your DJI Osmo Mobile 4 as of the moment. There is a  possibility that the Samsung Galaxy Note 8 will be able to work with the said DJI Gimbal. However, since it is not yet optimized with the DJI Osmo Mobile 4 and with the DJI Mimo application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

https://dl.djicdn.com/downloads/ ... bility_List_en2.pdf
2020-9-7
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DAFlys
Captain
Flight distance : 13030354 ft
United Kingdom
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Probably an iPhone only feature.
2020-9-8
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WaldoMontana
lvl.1
United States
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DJI Stephen Posted at 9-7 23:11
Hello there WaldoMontana. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different mobile device to see if there will be changes. Upon checking the Samsung Galaxy Note 8 on the recommended mobile device list for the DJI Osmo Mobile 4. I am sorry to say that this mobile device is still not yet recommended for your DJI Osmo Mobile 4 as of the moment. There is a  possibility that the Samsung Galaxy Note 8 will be able to work with the said DJI Gimbal. However, since it is not yet optimized with the DJI Osmo Mobile 4 and with the DJI Mimo application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

https://dl.djicdn.com/downloads/DJI%20OM%204/DJI_OM_4_Mobile_Phone_Compatibility_List_en2.pdf

Thanks for the detailed response.
2020-9-8
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DJI Stephen
Super Moderator

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WaldoMontana Posted at 9-8 06:10
Thanks for the detailed response.

Hi there WaldoMontana. You are very much welcome and it is my pleasure to help. If you have any other inquiries or concerns with DJI. Please feel free to post it here at DJI Forum. We are all here to help and support you.
2020-9-9
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WaldoMontana
lvl.1
United States
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DJI Stephen Posted at 9-9 20:59
Hi there WaldoMontana. You are very much welcome and it is my pleasure to help. If you have any other inquiries or concerns with DJI. Please feel free to post it here at DJI Forum. We are all here to help and support you.

Having looked more carefully at the compatible phone list, it sure seems as if the company has little interest in working with the Samsung Galaxy  line.  That's too bad as there are a lot of those phones out there.
2020-9-10
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RSD1962
lvl.2
United Kingdom
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DAFlys Posted at 9-8 00:18
Probably an iPhone only feature.

No it isn't , works on my Huawei.
2020-9-11
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DJI Stephen
Super Moderator

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WaldoMontana Posted at 9-10 17:57
Having looked more carefully at the compatible phone list, it sure seems as if the company has little interest in working with the Samsung Galaxy  line.  That's too bad as there are a lot of those phones out there.

Hi there WaldoMontana. Thank you for sharing your insight with regards to this matter. Rest assure that our DJI R&D Team are continuously testing multiple mobile devices to be added on the list of recommended mobile device for the DJI Mimo application. Thank you for your understanding.
2020-9-13
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kcaluwae
lvl.1
Flight distance : 92667 ft
Belgium
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I have a Samsung S8 and I don't see the dynazoom either.
My phone is on the compatible list.
I have downloaded and installed the app yesterday.  (from the APK found on the DJI website)

Okay, just noticed that this model is one of the few on the list that apparently doesn't support this feature.  Pffff :-(
2021-1-29
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