ting-ting
Second Officer
Flight distance : 5871467 ft
United States
Offline
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DJI Diana Posted at 9-8 15:26
It is indeed an unfortunate event and we're saddened to read your post. If there's no way to retrieve the unit, you may contact our Contact Support to help you open a ticket and proceed to conduct Data Analysis. We will offer appropriate compensation depending on the result of the Data Analysis. Hope this answers your inquiry.
Thanks Diana, I open up a case and submitted it through repair if that was where I was suppose to do it.
Like I said my fault any options if even if I have to pay for a replacement, I expect to pay for a replacement but hopefully a discount as I have bought multiple drones from you guy. And I love the quality and workmanship of your products. And also I paid for refresh... |
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