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Lost Mavic Air 2 in Lake
691 7 2020-9-8
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ting-ting
First Officer
Flight distance : 4629777 ft
United States
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I lost my Mavic Air 2 in the Lake over the Labor day weekend, my fault. I have refresh but I know you need a drone to return. What are my options? I know I have to pay for a new drone but what kind of discount can I get, I have paid for refresh? Just need just the drone it self.
2020-9-8
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

It is indeed an unfortunate event and we're saddened to read your post. If there's no way to retrieve the unit, you may contact our Contact Support to help you open a ticket and proceed to conduct Data Analysis. We will offer appropriate compensation depending on the result of the Data Analysis. Hope this answers your inquiry.
2020-9-8
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ting-ting
First Officer
Flight distance : 4629777 ft
United States
Offline

DJI Diana Posted at 9-8 15:26
It is indeed an unfortunate event and we're saddened to read your post. If there's no way to retrieve the unit, you may contact our Contact Support to help you open a ticket and proceed to conduct Data Analysis. We will offer appropriate compensation depending on the result of the Data Analysis. Hope this answers your inquiry.

Thanks Diana, I open up a case and submitted it through repair if that was where I was suppose to do it.
Like I said my fault any options if even if I have to pay for a replacement, I expect to pay for a replacement but hopefully a discount as I have bought multiple drones from you guy. And I love the quality and workmanship of your products. And also I paid for refresh...
2020-9-8
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

ting-ting Posted at 9-8 16:29
Thanks Diana, I open up a case and submitted it through repair if that was where I was suppose to do it.
Like I said my fault any options if even if I have to pay for a replacement, I expect to pay for a replacement but hopefully a discount as I have bought multiple drones from you guy. And I love the quality and workmanship of your products. And also I paid for refresh...

Kindly wait for the team's Data Analysis as I've mentioned above, we will offer appropriate compensation depending on the result.

Thank you in advance for your patience.
2020-9-9
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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Sorry to read that you lost your MA2
2020-9-18
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DJIMNYD
Second Officer
Flight distance : 390564 ft
Malaysia
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I am sorry to know that.
2020-10-4
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TeterekovPhotography
First Officer
Flight distance : 1779209 ft
Bulgaria
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I hope they take care of you with new MA2
2020-10-28
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Cients
Second Officer
Flight distance : 4010499 ft
Portugal
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Had you any reply?
2020-11-7
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