aburkefl
Second Officer
Flight distance : 78612 ft
United States
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"On the internet, no one knows you're a dog."
In fairness to the host of DJI employees on the other side of the Pacific, I wonder if what many of us think we are seeing/hearing is merely cultural differences or language differences.
I made the quote above first, because I think it's still important. If a group of us all sat down for coffee one morning and discussed what we liked/disliked, the way we talk, our expressions, our "body language" would all be patently obvious to each other. If I'm struggling with something and someone else figures it out before I do, my response might be "Joe, you S.O.B." immediately followed by a high five between the two of us.
If you do that on the internet - Facebook, forum, blog - even with emoticons, a lot gets lost. A lot gets lost quickly!
You can't see the glint in my eye, it's much harder to detect sarcasm, etc.
Is it possible when a DJI customer service employee writes "Cancel your order" is he/she really being arrogant? It's highly likely that English is not that person's native language. How many of us are still upset that, seemingly, 95% of every help desk in the world was staffed by someone we couldn't understand - certainly that's been the perception. For all we know, dozens (more?) of people have been hired "over there" to handle the obvious crush, and most of them are looking at a "cheat sheet" that says "...if the customer does/says this, here's the appropriate response."
So, the rep says "...I'm sorry, you *do* have the option to cancel your order."
What we hear is "...cancel your order..."
Of course, I might be stretching and giving an incredible benefit of doubt. At times, it's funny, but apparently not very funny when I have my bird, my props and my extra batteries and you don't!
An old, old TV ad comes to mind. A man is in a sporting goods store. He picks up a "duck call" and says to the clerk "...how much for the duck call?" The attendant says "...yes sir would that be cash or charge?" The guy repeats "...how much for the duck call?" The clerk responds, "...we have a terrific layaway plan, sir." After a couple more passes, the guy trying to buy the duck call is about to have a stroke and still doesn't know how much for the duck call.
So when some of you complain about the back-pack (or whatever) I think of the poor guy trying to buy the duck call. I think some of this dealing with DJI requires more patience that I possess!
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