Moultrip
lvl.1
United States
Offline
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I am an experienced drone Pilot & hold an FAA commercial drone license. Two years ago, after a difficult pitch, I convinced my new employer to invest in its first drone, the DJI Phantom IV Pro+, for use in it's operations.
This week, I was using the drone (in 'P' mode) to take aerial shots of real estate (buildings). Ideal conditions, clear with no cloud cover, minimal wind. After a battery low warning, I landed the drone and inserted a fresh battery.
I started the drone back up as usual. However, when it got to only 15-20 feet height, it strangely gave me the audible "you have reached maximum altitude". Really bazaar, having never occurred at this height. I spent a few moments repeatedly trying to get it higher (by landing & re-launching), but continually got the audible.
Then, without any prompting, the drone (while at the 'maximum' height of 15-20 ft) suddenly shot off to my left at full speed, where about 2 blocks it crashed into a concrete building under construction. I was awestruck and shocked, as I watched our expensive investment headed to a fatal crash out of my control.
I am sure my employer will place the blame on me. It is also unlikely I will be able to convince them to re-invest in another drone.
I would think that DJI would want to know about this. Does anyone know . . .
- Does DJI offer any type of forensics or assistance in documenting the cause (malfunction, hacking, etc.)?
- Will DJI work with me in seeking a remedy?
Thank you!
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