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after update weak signal mavic pro 2
1559 21 2020-9-12
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rusla
lvl.2
Flight distance : 31053 ft
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Italy
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After updated my mavic 2 pro starts  problems  with transmission signal ,all the time my drone starts fly weak  transission signal , before update was ok. I changed few usb cables from  phone to my controller but didint helps. One thing only helps if i  change from 2.4ghz to 5.8ghz when you can fly.  How roll back updates ? Someone  knows ?or maybe someone  know how solve problem ?

2020-9-12
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DJI Susan
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Hi there, please try to refresh the latest firmware for both the drone and controller via DJI Assistant 2. And set the channel mode to Auto mode and try again, see if this helps.
2020-9-12
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rusla
lvl.2
Flight distance : 31053 ft
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Italy
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Ok i refreshed and today or tomorrow  i check .Thank you for respond
2020-9-13
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DJI Susan
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rusla Posted at 9-13 00:29
Ok i refreshed and today or tomorrow  i check .Thank you for respond

You're welcome. Please keep us updated on the result, thank you.
2020-9-13
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rusla
lvl.2
Flight distance : 31053 ft
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Italy
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Didint help, i try downgrade firmware and when try .
2020-9-13
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djiuser_PrDpxEUBGc1O
lvl.1
Flight distance : 253 ft
United States
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I had the same problem 4 days ago, but it was a Mavic Pro. Mine went up a couple hundred feet, then just started taking off. Then it said something about magnetic interference, but it's not like I'm near any airports, or anything. I couldn't control it, except for up and down. I kept trying the RTH button, but it kept saying the gps signal was too weakt. All I could do was watch the video, as it flew away. It did say "landing" at the end, and I went to the location where it said it was on the app, but I couldn't find it, and the controller kept just saying "connecting". I've been back for the last 3 days looking, but still come home empty handed. I sent my flight log to support, through the app, but got no response yet. I only bought it the day before, and our didn't have any problems then. I only paid $680 for it, but I see a lot of people with the same problem. I guess my next drone won't be DJI. That was an expensive lesson.
2020-9-16
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DJI Natalia
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djiuser_PrDpxEUBGc1O Posted at 9-16 20:55
I had the same problem 4 days ago, but it was a Mavic Pro. Mine went up a couple hundred feet, then just started taking off. Then it said something about magnetic interference, but it's not like I'm near any airports, or anything. I couldn't control it, except for up and down. I kept trying the RTH button, but it kept saying the gps signal was too weakt. All I could do was watch the video, as it flew away. It did say "landing" at the end, and I went to the location where it said it was on the app, but I couldn't find it, and the controller kept just saying "connecting". I've been back for the last 3 days looking, but still come home empty handed. I sent my flight log to support, through the app, but got no response yet. I only bought it the day before, and our didn't have any problems then. I only paid $680 for it, but I see a lot of people with the same problem. I guess my next drone won't be DJI. That was an expensive lesson.

Hi there, I'm sorry for your loss, if the drone is still under warranty, please contact our support team via www.dji.com/support to start a ticket for the data analysis, we will help to check what happened and provide the proper resolution.
2020-9-17
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djiuser_PrDpxEUBGc1O
lvl.1
Flight distance : 253 ft
United States
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I started a support case through the app, and uploaded the flight data in the same spot. That was 4 or 5 days ago? I guess I can start a ticket through the link, but I didn't think a duplicate would be helpful. Here's a link to the file (you need to add the dropboxdotcom part in front of the /s): /s/f5bajy443m2ibi3/DJIFlightRecord_2020-09-13_%5B18-31-22%5D.txt?dl=0
2020-9-17
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DJI Natalia
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djiuser_PrDpxEUBGc1O Posted at 9-17 22:55
I started a support case through the app, and uploaded the flight data in the same spot. That was 4 or 5 days ago? I guess I can start a ticket through the link, but I didn't think a duplicate would be helpful. Here's a link to the file (you need to add the dropboxdotcom part in front of the /s): /s/f5bajy443m2ibi3/DJIFlightRecord_2020-09-13_%5B18-31-22%5D.txt?dl=0

Thank you for your information. May I know if you have recieved a ticket number after you reported the case through the app? If so, please provide the ticket number to me, I will keep to keep an eye on the status.
If you haven't received a ticket number, we may not receive your report, please resend it via email to support@dji.com. After you send the email, you can provide your ticket number to me, I'll help to keep an eye on it. Thank you.
2020-9-18
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djiuser_PrDpxEUBGc1O
lvl.1
Flight distance : 253 ft
United States
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DJI Natalia Posted at 9-18 00:46
Thank you for your information. May I know if you have recieved a ticket number after you reported the case through the app? If so, please provide the ticket number to me, I will keep to keep an eye on the status.
If you haven't received a ticket number, we may not receive your report, please resend it via email to . After you send the email, you can provide your ticket number to me, I'll help to keep an eye on it. Thank you.

I couldn't find any emails, so I emailed the address you provided. It is request 13058370.

Thanks
2020-9-18
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DJI Natalia
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djiuser_PrDpxEUBGc1O Posted at 9-18 06:52
I couldn't find any emails, so I emailed the address you provided. It is request 13058370.

Thanks

Thanks for providing the information. By the way, kindly please PM me the serial number of your drone, our related team will take care of your case.
2020-9-18
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djiuser_PrDpxEUBGc1O
lvl.1
Flight distance : 253 ft
United States
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DJI Natalia Posted at 9-18 19:27
Thanks for providing the information. By the way, kindly please PM me the serial number of your drone, our related team will take care of your case.

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2020-9-18
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DJI Natalia
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Thanks for the information, our team will follow up on it and reply to your email.
2020-9-19
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djiuser_PrDpxEUBGc1O
lvl.1
Flight distance : 253 ft
United States
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DJI Natalia Posted at 9-19 01:50
Thanks for the information, our team will follow up on it and reply to your email.

Is it normal to get the same email, every day, just saying that your received my email? How long does it usually take to look at the flight record?

Reading through other posts, I'm not too optimistic on DJI actually doing anything to help me out. Why would you? I was looking at the Mavic Air 2 or Mavic Mini, to replace it, and give drone flying one more shot, but I still would like to understand what went wrong first.
2020-9-19
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DJI Natalia
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djiuser_PrDpxEUBGc1O Posted at 9-19 10:20
Is it normal to get the same email, every day, just saying that your received my email? How long does it usually take to look at the flight record?

Reading through other posts, I'm not too optimistic on DJI actually doing anything to help me out. Why would you? I was looking at the Mavic Air 2 or Mavic Mini, to replace it, and give drone flying one more shot, but I still would like to understand what went wrong first.

Sorry to have kept you waiting, the email has been forwarded to the related team to follow up, our team will check and reply to your email soon.
By the way, you mentioned that you get the same email everyday, could you please provide me with the pictures? I'd like to help you check it, thanks.
2020-9-19
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HeitorMedeiros
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Brazil
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I'm with the same situation here
2020-11-25
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DJI Natalia
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HeitorMedeiros Posted at 11-25 06:50
I'm with the same situation here

Hi there, sorry for the inconvenience caused, may I know the model of your drone and the specific issue, please? I'd like to help you check it. Thanks.
2020-11-25
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BERKEN
lvl.1
Flight distance : 24406 ft
Turkey
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I HAVE THE SAME PROBLEM WHEN I WAS 500 M SİGNAL LOST I CAN GO MAX 500 M  WİTH MY MAVİC 2 ZOOM
2020-12-23
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BERKEN
lvl.1
Flight distance : 24406 ft
Turkey
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HELLO I AM FROM TURKEY AND I HAVE MAVİC 2 ZOOM AND I CAN FLY MAX 500 M DİSTANCE THEN SİGNAL LOST  PLEASE HELP ME BECAUSE İT S VERY DİSSAPOİNTİNG FOR ME. FİRST I THİNK THAT I CAN GO MİNİMUM 2 MİLES BUT THEN I FELT TO DİSSAPOİNTED
2020-12-23
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DJI Thor
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Flight distance : 13602 ft
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Hi there,
Sorry about your problem, please execute these steps to solve the problem:
1. Always position the remote controller antennas properly. The antennas should always point at the aircraft with the thick side.
2. Please turn off and avoid other Wi-Fi receiving devices during the flight
3. Stay away from electromagnetic interference such as Wi-Fi hotspots, routers, Bluetooth devices, high-voltage wires, high-voltage power transmission stations, mobile phone base stations, and TV broadcast signal towers, big steel structures, etc.
4. Please fly in open areas and avoid obstacles between you and the aircraft.
5. Ensure remote controller and aircraft are upgraded to the latest firmware. If they already are, refresh the firmware with DJI Assistant 2.

(6. If you have the possibility, try to connect your aircraft to another remote controller and your remote controller to another aircraft, to determine which component has a malfunction)
2020-12-23
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fans2c3e4383
lvl.1
Flight distance : 132234 ft
United Kingdom
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Same has happened to my drone :/ happened after updating last year , can’t fly no more than 40mtr and then lose connection. Weak image transmission and then No image transmission.
I’ve done everything mentioned on the net - changed SD card. Refreshed firmware in both drone and controller plus each spare battery etc . I’ve even down graded everything to 1.3 version and STILL No Change :/
It can’t be the fault of the drone if it’s happened to a lot of people after a firmware update. Many people have complained and Still DJI do nothing or look to fix the issue.
We spend a lot of money for these products and don’t expect them to die after two years! I’ve a mavic pro zoom.
It’s really frustrating, I’ve done everything from using DJI Go4 and Assist 2 etc , yes I’ve deleted apps and reinstalled etc, changed cables , even switched to an iPad mini4 and still no luck - the Only option left to try is - A Factory Reser! Oh No! DJI have taken that option away from us too now very  sad
9-1 08:24
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rusla
lvl.2
Flight distance : 31053 ft
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fans2c3e4383 Posted at 9-1 08:24
Same has happened to my drone :/ happened after updating last year , can’t fly no more than 40mtr and then lose connection. Weak image transmission and then No image transmission.
I’ve done everything mentioned on the net - changed SD card. Refreshed firmware in both drone and controller plus each spare battery etc . I’ve even down graded everything to 1.3 version and STILL No Change :/
It can’t be the fault of the drone if it’s happened to a lot of people after a firmware update. Many people have complained and Still DJI do nothing or look to fix the issue.

Yes i know only one thing helps when you start your drone always in hd transmission do on 5ghz ;) after this  change my drone fly normal ;)
9-1 12:24
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