Guys,

First time my DJI Osmo in Water and the camera won’t turn on Again anymore.

This camera its supposed to be waterproof isn’t?

Good fix on battery and all sealed how stopped work.

What I have to do?

Rice? Support? I bought with extend guarantee? Where can I go in São Paulo, Brazil?

Thanks!

Hi, there. We're truly sorry for the issues you had with your Osmo. Please help us to verify the Osmo series you are having problems with, are you referring to Osmo Action or the Osmo Pocket?

The Osmo link you've provided above is not waterproof.

Osmo Action itself can be used at depths of up to 11 m, and it can be used at depths of up to 60 m by using the Osmo Action Waterproof Case. While the Osmo Pocket itself is not waterproof, however, you can use the Osmo Pocket Waterproof Case underwater.

Kindly contact our Product Support in creating a ticket in sending in your Osmo for repairs. Thank you for your patience.

Hi Diana, how are you?

So my Camera is the Osmo Action.

I am aware of how deep it can go and how long it can be submerged.

In fact, she has a foggy lens, as if she were with small droplets of water.

The battery was tightly sealed and the card compartment closed. I don't have the optional Case.

Is there any assistance here in Brazil for me to activate the guarantee?

Thank you for your support!

Oops, I'm going to open a ticket in the Support Center.

Diana, I tried to open a ticket. But says it is not available for my region.

What should I do in this situation?

gengel Posted at 9-14 05:29
Diana, I tried to open a ticket. But says it is not available for my region.

What should I do in this situation?

Sorry for the inconvenience caused. Kindly please send an email to support@dji.com, our support team will help to open a case and provide further assistance. Thanks.

Hello,

My DJI OM 5 Athens Gray stopped working yesterday because water splashed on it. Since then it’s not been working, I've tried to charge it but I've been unsuccessful.

There is a bright showing but when I press the M button the Gimbal doesn’t turn on.

Please can you help?

djiuser_DJAcFvJWcTQS Posted at 8-25 23:57
Hello,

My DJI OM 5 Athens Gray stopped working yesterday because water splashed on it. Since then it’s not been working, I've tried to charge it but I've been unsuccessful.

Hello, there. Sorry for your inconvenience. We would recommend you submit an online repair request and then send it back for further diagnosis. Here is the link:https://repair.dji.com/repair/index