Hi when will the update for DJI GO 4 App be updated on android 11 users.. as the current app just crashes?

Hi there, we are sorry for the inconvenience caused. The issue you reported is caused by the fact that the current DJI GO4 app is not compatible with the newly launched official version of Android 11, which was released on September 9. DJI, like other third-party software providers, is working hard to release an app version that is compatible with Android 11 as soon as possible to minimize the impact on your daily use.

Any update on this?

djiuser_xfPmpV90PIol Posted at 9-18 02:27
Any update on this?

Hi there, sorry for the inconvenience caused. May I know the model of your drone? Thanks.

DJI Natalia Posted at 9-18 19:17
Hi there, sorry for the inconvenience caused. May I know the model of your drone? Thanks.

Mavic 2 Pro.

This is unacceptable.

DJI Natalia Posted at 9-18 19:17
Hi there, sorry for the inconvenience caused. May I know the model of your drone? Thanks.

I have a Spark. I took it on holiday with me this week to Loch Ness to do some filming but was unable to use it

djiuser_O4GFTsdSyAM8 Posted at 9-19 05:16
Mavic 2 Pro.

This is unacceptable.

Hi there, sorry for the inconvenience caused, the DJI GO 4 is expected to be released in September, the version number of DJI GO 4 is 4.3.38, we'll push the team again, if there is an update, we'll let you know.

djiuser_xfPmpV90PIol Posted at 9-19 09:10
I have a Spark. I took it on holiday with me this week to Loch Ness to do some filming but was unable to use it

Hi there, we are sorry for the inconvenience caused. The issue you reported is caused by the fact that the current DJI GO4 app is not compatible with the newly launched official version of Android 11, which was released on September 9. DJI, like other third-party software providers, is working hard to release an app version that is compatible with Android 11 as soon as possible to minimize the impact on your daily use.
DJI GO 4 is expected to be released in September. The version number of DJI GO 4 is 4.3.38. Thanks for your patience.

DJI Natalia Posted at 9-19 22:42
Hi there, we are sorry for the inconvenience caused. The issue you reported is caused by the fact that the current DJI GO4 app is not compatible with the newly launched official version of Android 11, which was released on September 9. DJI, like other third-party software providers, is working hard to release an app version that is compatible with Android 11 as soon as possible to minimize the impact on your daily use.
DJI GO 4 is expected to be released in September. The version number of DJI GO 4 is 4.3.38. Thanks for your patience.

Hi Natalia,

I realise this isn't your fault but Google release various Android 11 betas, the first one back in June, to allow developers to find and fix these type of problems. It is disingenuous to claim Android 11 was only available to your developers earlier this month. This forum is full of reports of your app not working on Android 11 betas and should have been fixed then.

djiuser_xfPmpV90PIol Posted at 9-20 00:31
Hi Natalia,

I realise this isn't your fault but Google release various Android 11 betas, the first one back in June, to allow developers to find and fix these type of problems. It is disingenuous to claim Android 11 was only available to your developers earlier this month. This forum is full of reports of your app not working on Android 11 betas and should have been fixed then.

Thanks for your feedback, I will forward all your voices to the related team. We'll keep moving forward and provide better service.