Hello,
I received my OM 4 on Saturday. Apparently it seems that there is some kind of Problem with the connection to my iPhone XR.
Sometimes it seems that the connection is not setup the right way. The iPhone shows, that bluetooth to the Gimbal is set up. Mimo also shows connected. But the Gimbal is not moving, and seems to switch off after 10 seconds. The icon for power is red (empty) while the Gimbal itself shows full. The serial number is also not shown in Mimo.
I already tried to reconnect the Gimbal. And tried with a different Phone. Same thing. Sometimes the Connection is working and then everything is fine.
Hi Marius2402, I'm sorry to hear about the difficulties that you encountered. Kindly please try both IOS and Android mobile device, refer to the tutorial video below to use it again, if the issue still persists, kindly please record a video, I'd like to help you check the details and confirm, thanks. https://www.skypixel.com/videos/om-4-c975cf4a-d940-4d90-a42b-f9ed2b899d6e
DJI Natalia Posted at 9-15 03:36
Hi Marius2402, I'm sorry to hear about the difficulties that you encountered. Kindly please try both IOS and Android mobile device, refer to the tutorial video below to use it again, if the issue still persists, kindly please record a video, I'd like to help you check the details and confirm, thanks.
Hi Natalia,
thanks for replying. I already checked both android and multiple iOS Devices. Same behavior with all devices.I just recorded what is happening.
Marius2402 Posted at 9-15 03:57
Hi Natalia,
thanks for replying. I already checked both android and multiple iOS Devices. Same behavior with all devices.I just recorded what is happening.
Hi there, kindly please double-click the trigger button, if the issue still persists, you are recommended to contact our support team http://www.dji.com/support to open a case and send it in for a diagnosis, thanks.
lvl.1
Administrator
