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Inspire 2 fails firmware update to V01.02.0500
350 9 9-16 04:09
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Morfeus
lvl.4
Flight distance : 4173091 ft
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Hallo I have a big problem and need help....
I tried many times to update my inspire 2 from 0300 to 0500 firmware Version but it fails every time.
All was update, DJIGO4  and DJI Assitant are ok and updated to the last versions. I tried by Android, Iphone, Windows 10.

All is ok but in the upload process something goes wrong and an error message appears. Upload Error or Update Failed Reason:0X640800100.
The same when I tried to downgrade.
My Inspire firmware is blocked to the V.01.02.0300 and there is no possibility to up or down grade.

Please help me....

9-16 04:09
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Coyut
Second Officer
Flight distance : 2559222 ft
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Switzerland
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I would suggest to contact dji support directly.
This way you get a case number and you are sure someone looks into your problem.
9-17 04:29
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djiuser_oLCkEFogHz1C
lvl.1
Flight distance : 137726 ft
Canada
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Same here, i got 01.02.300 and try to go to 01.02.0500
9-18 17:41
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djiuser_oLCkEFogHz1C
lvl.1
Flight distance : 137726 ft
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Finnaly got it, remove cinemaSSD, and gimbal... it should pass & complete via DJI Go 4 on the phone APP
9-18 21:14
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Morfeus
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djiuser_oLCkEFogHz1C Posted at 9-18 21:14
Finnaly got it, remove cinemaSSD, and gimbal... it should pass & complete via DJI Go 4 on the phone APP

Happy for you... but I have not CINEMASSD. I tried to remove gimbal... nothing. DJI wants I send Inspire to repair in Holand but I think they should control by remote. It must be a little software bug to be repaired. Error 152800.
9-19 00:37
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djiuser_oLCkEFogHz1C
lvl.1
Flight distance : 137726 ft
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Morfeus Posted at 9-19 00:37
Happy for you... but I have not CINEMASSD. I tried to remove gimbal... nothing. DJI wants I send Inspire to repair in Holand but I think they should control by remote. It must be a little software bug to be repaired. Error 152800.

This morning i did a checkup to make shure everything was fine before flying this afternoon and i had the latest version for aircraft but needed to update some modules, the upgrade is stuck, cant fly this drone.  Have to fly my backup mavic pro 2
9-19 07:12
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Coyut
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djiuser_oLCkEFogHz1C Posted at 9-19 07:12
This morning i did a checkup to make shure everything was fine before flying this afternoon and i had the latest version for aircraft but needed to update some modules, the upgrade is stuck, cant fly this drone.  Have to fly my backup mavic pro 2

Always update with the camera attached.
If you own multiple cameras run a update with each cam as they all need to be updated as well.
Same goes for any tb47 battery.

Update anything or you will run into problems.
The same procedure as with any firmware update.
9-19 08:31
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djiuser_oLCkEFogHz1C
lvl.1
Flight distance : 137726 ft
Canada
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Hello just to follow up ont things, The DJI assitant 2 did not make any of the update and the only way I could succeed is with go4 app on a samsung phone pairing plugged in the drone, got to make like 4 rounds of update with 8 fails, flysafe and everything else but "trying again until it works", the DJI way.  Usually in technology, there is only one way but with DJI what I feel is magic thinking, you need to try the same thing until it works.  It worked, my toughts were like magic for this major update.  
9-21 13:11
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djiuser_oLCkEFogHz1C
lvl.1
Flight distance : 137726 ft
Canada
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Morfeus Posted at 9-19 00:37
Happy for you... but I have not CINEMASSD. I tried to remove gimbal... nothing. DJI wants I send Inspire to repair in Holand but I think they should control by remote. It must be a little software bug to be repaired. Error 152800.

Use dji go 4 app on a phone, it will succeed!
9-21 13:12
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Matthew Dobrski
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Flight distance : 1700092 ft
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djiuser_oLCkEFogHz1C Posted at 9-21 13:11
Hello just to follow up ont things, The DJI assitant 2 did not make any of the update and the only way I could succeed is with go4 app on a samsung phone pairing plugged in the drone, got to make like 4 rounds of update with 8 fails, flysafe and everything else but "trying again until it works", the DJI way.  Usually in technology, there is only one way but with DJI what I feel is magic thinking, you need to try the same thing until it works.  It worked, my toughts were like magic for this major update.

Most of the time a weak/unreliable Internet connection is the culprit for failed FW updates. Make sure you're close enough to a home WiFi router or network your computer with cable and update via Assistant software. Updating via Go 4 app is requiring solid Internet connection in particular...
9-21 15:17
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