Fly Safe Database Update
542 2 2020-9-16
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fans445aad2a
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United States
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I have a Mavic 2 Zoom & a pretty much brand new Phantom 4 Pro v2.0. I use a Smart Controller for both and switch between the 2 aircraft throigh "Aircraft Management" settings. When I attempt to fly the Phantom 4, I get a "Fly Safe Database Available" notice. I do not get the same notice when I fly the Mavic. When I go to UPDATE the Phantom, it freezes at 48% of completion and will not complete the update. I have tried several times over the last 3 days to no avail. I have no idea what to do??...Maybe TRASH the Phantom? Any help?? Mavic flies just fine! Thank You
2020-9-16
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. With regards to the FlySafe database concern. Kindly please send an email to our DJI FlySafe department at flysafe@dji.com to further assists you regarding this matter. Again, I am sorry for the trouble. Thank you.
2020-9-17
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fans445aad2a
lvl.1

United States
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Thank You Greatly for your timely response. I will contact the FlySafe Department!
2020-9-17
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