I bought a PHANTOM 4 PRO+ 2.0 from the DJI store but the gimbal appeared to be faulty so I sent it back to DJI as they requested but it appears UPS has lost the parcel as it has been nearly 2 weeks now with no update, i tried to file a claim with UPS but they say I cant as I am not the account holder ( I guess that is DJI ? ) Im finding this all very stressful, I have spent about £3000 trying to setup a business but have been unable to do anything with a faulty drone and now no drone at all :/
Hi SkyBluP, sorry for that case happened. I've managed to get your case number via your forum account, I'll forward your case to our logistics team, our team will check and see if there is anything we can assist you with or not. If it is convenient, kindly please send an email to support@dji.com and provide us with the details of your package, thanks.
lvl.1
Administrator
