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Vision Assistant login error: "User name or password does not match"
3062 10 2014-11-21
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gil
Captain
Flight distance : 1362900 ft
United States
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UPDATE -- ISSUE RESOLVED

I have had a DJI account since Feb 2014. When I atttempt to log into the vision assistant it NORMALLY already has my user information but now it is not accepting the login information.

I can still successfully log into the DJI website and access my account information.  I can still successfully log into the DJI forum.  The problem appears to be limited to authentication within the various software assistants.

VisionAssistantLoginError.gif
2014-11-21
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crossbow
New

United States
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Amused ... I bought the new NPVT581 controller and cant get into the system for the same reasone ,, tried different passwords, cables, etc... still sitting here.. Supposed to being doing a flyover today...  HELP  
2014-11-21
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roelperalta
lvl.2

United States
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and I thought it was just me. What I did on mine was to create another account and used that to login to the app just so I can check my phantom. A few days later, it started accepting my original account again. This only happened to Phantom Assistant. RC Assistant always accept my cred.

2014-11-26
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brenthanwell
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United States
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This post is listed as resolved.  I am still having the problem.  So i created a new account still not working.  Is the fix just to wait a few days???
2015-5-24
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gil
Captain
Flight distance : 1362900 ft
United States
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brenthanwell@li Posted at 2015-5-25 10:25
This post is listed as resolved.  I am still having the problem.  So i created a new account still n ...

So it's back huh?  Well, yes to waiting.  More than likely DJI is aware of the problem and is working on it.  

As you can tell from the date of my post this issue first cropped up for me back in Nov of 2014.  
2015-5-24
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mad_medics911
lvl.1

Canada
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Same happens to me most every time I try to login to the app. My best fix is to go to forum and reset password to the same password I already use and bang lets me in the app....see how long this lasts...
2015-5-25
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brenthanwell
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United States
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mad_medics911@h Posted at 2015-5-26 02:47
Same happens to me most every time I try to login to the app. My best fix is to go to forum and rese ...

cool that worked finally thx
2015-5-25
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ifihaffto
lvl.1

Australia
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So, reset the forum password to what you ALREADY use (but isn't working) in Assistant?

I've tried changing the password on the forum and then using the NEW password in Assistant, but that doesn't work.

I can't remember my old Assistant password
2015-6-5
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chsi
lvl.2
Flight distance : 104695 ft
Canada
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ifihaffto Posted at 2015-6-5 18:06
So, reset the forum password to what you ALREADY use (but isn't working) in Assistant?

I've tried c ...

Typical DJI garbage I am about to scrap my DJI equipment and go buy equipment from another manufacturer.
2015-10-15
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sobhan
lvl.1

United States
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Hello every one.
I have a problem.
I can`t open the ground station on vpn moad.
8-27 04:41
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sobhan
lvl.1

United States
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Also in affline moad:



what should I do?!
8-27 04:43
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