Greeting all! Hope everyone is keeping well these crazy days!
Just signed up and noticed my drone is missing from profile.
(sorry.. not sure if this is correct place to post this).
How do I fix that?  

Sincerely, Steve

Hi Steve, just to verify, did the drone activate by your DJI account? If yes, the icon will show up automatically. You may PM me the serial number of your drone and your DJI account, I'd like to help you check it, thanks.

Hi Steve,

Did you buy your drone used? If so then the first person who registers the drone with their DJI account will have the drone icon. It will not show up on your profile.

If you bought it new then sometimes login out and back in will fix the icon.

Cavu Films Posted at 9-21 07:50
Hi Steve,

Did you buy your drone used? If so then the first person who registers the drone with their DJI account will have the drone icon. It will not show up on your profile.

oh dang... i bought used. Is there any way to fix that?
I noticed also that the other lads account is mirroring my flights.

(2 accounts same info on dji go 4)  

thank you for follow up

DJI Natalia Posted at 9-21 01:48
Hi Steve, just to verify, did the drone activate by your DJI account? If yes, the icon will show up automatically. You may PM me the serial number of your drone and your DJI account, I'd like to help you check it, thanks.

I'm not sure if you got my reply... It's not showing on post.
Is there a security risk giving that info out?  
I see you're an admin... better to PM?

Theta Skies Posted at 9-21 19:55
oh dang... i bought used. Is there any way to fix that?
I noticed also that the other lads account is mirroring my flights.

No you can't fix it. It will never show up in your icon list of items registered.

Cavu Films is right,  only appears to the first person who activated it.

DAFlys Posted at 9-23 02:24
Cavu Films is right,  only appears to the first person who activated it.

... BURN!   lol   thanks folks!

Theta Skies Posted at 9-23 02:25
... BURN!   lol   thanks folks!

I bought some refurbed items and got caught out with those too.

Cavu Films Posted at 9-22 07:33
No you can't fix it. It will never show up in your icon list of items registered.

I bought mine used from a guy who bought new from Amazon UK 2 months ago. He only flew it once. Can I see if my MM has been registered?

Yeah, the icons only show upon being activated against the account used for the activation.