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DJI GO 4 V. 4.3.38 - IOS 14.2 Crash
644 11 2020-9-21
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lzrmantelus.net
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IOS 14.2 (18B5052h) and DJI GO 4 V. 4.3.38  = Application Crashing on Load

I recently updated my iphone to IOS 14.2 and the DJI GO 4 app to V 4.3.38 and went to load the app and it keeps crashing (same w/ the regular DJI GO app).

I am unable to load this application while Cellular and/or Wifi is connected.  The app works fine when airplane mode is on but I need to be able to receieve a phone call per Canadian Regulations when flying in a control zone, so this option is not ideal.

This app needs to be fixed asap or reverted back as I need to fly a few time sensitive projects with a working app.

Please advise.


2020-9-21
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DJI Stephen
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Hello there lzrmantelus.net. I am sorry for the trouble this has caused and thank you for reaching out. As of the moment we are working hard to adapt the new operating system to the DJI Go 4. If you are completely unable to use the said DJI product, kindly please use a mobile device with a slightly lower version operating system. Again, I am sorry for the trouble and thank you for your understanding.
2020-9-22
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Lzrman
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DJI Stephen Posted at 9-22 00:12
Hello there lzrmantelus.net. I am sorry for the trouble this has caused and thank you for reaching out. As of the moment we are working hard to adapt the new operating system to the DJI Go 4. If you are completely unable to use the said DJI product, kindly please use a mobile device with a slightly lower version operating system. Again, I am sorry for the trouble and thank you for your understanding.

Is there an estimated time to resolution?  I have another solution to restore a backup with a lower IOS to 14.0 which I believe worked on my iphone X device.


Drone: DJI MAVIC 2 PRO

2020-9-22
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MGRfilms
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DJI Stephen Posted at 9-22 00:12
Hello there lzrmantelus.net. I am sorry for the trouble this has caused and thank you for reaching out. As of the moment we are working hard to adapt the new operating system to the DJI Go 4. If you are completely unable to use the said DJI product, kindly please use a mobile device with a slightly lower version operating system. Again, I am sorry for the trouble and thank you for your understanding.

any estimated date for the solution?
2020-9-22
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DAFlys
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The joys of running beta software.
2020-9-23
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Lzrman
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DAFlys Posted at 9-23 01:05
The joys of running beta software.

very true, that's always the risk till DJI catches up.
2020-9-23
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DAFlys
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Lzrman Posted at 9-23 01:08
very true, that's always the risk till DJI catches up.

I have the developer beta and the public beta on my test devices only and keep my daily driver on the normal release,  much safer that way.
2020-9-23
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Lzrman
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DAFlys Posted at 9-23 01:34
I have the developer beta and the public beta on my test devices only and keep my daily driver on the normal release,  much safer that way.

Ya, still debating if I should just restore to GM ISO14.  I believe it works on IOS 14.0 can you confirm?
2020-9-23
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DAFlys
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Lzrman Posted at 9-23 02:14
Ya, still debating if I should just restore to GM ISO14.  I believe it works on IOS 14.0 can you confirm?

Works fine on IOS14 on my iPhone 11 Pro max.
2020-9-23
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Lzrman
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DAFlys Posted at 9-23 02:16
Works fine on IOS14 on my iPhone 11 Pro max.

I might just have to restore, I really didn't wanna have to loose a week.
2020-9-23
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Lzrman
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Update: my backup was 14.2, now im really hoping this gets pushed hard
2020-9-26
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Lzrman
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IOS 14.2 had an update to build 18B5061e the app now does not crash.
#thankyouapple
thought i'd let everyone here know.
2020-9-29
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