I need your help because I have a DJI Osmo Moblie 3 and is not appearin in my lsit of devices aside with DJI MAvic Mini. I made the registration with DJI MIMO but I don't see any place where I can confirm the email used but it should be mine normally used and used here in DJI Forum

Hi, ecastro70. Sorry to know about this. May we confirm if you activated the Osmo Mobile 3 using the same email address used with the Mavic Mini? This should be the same email address that you are normally using in DJI Forum. Thank you.

DJI Diana Posted at 9-22 11:45
Hi, ecastro70. Sorry to know about this. May we confirm if you activated the Osmo Mobile 3 using the same email address used with the Mavic Mini? This should be the same email address that you are normally using in DJI Forum. Thank you.

I tried to check in DJI Mimo with the gimble connected to check what was the email registered but I didn’t find any place where the e-mail used is visible. Can you help?

Thanks

ecastro70 Posted at 9-22 13:02
I tried to check in DJI Mimo with the gimble connected to check what was the email registered but I didn’t find any place where the e-mail used is visible. Can you help?

Thanks

I see, thank you for that information. We'll forward this with the team for further checking. Thank you in advance for your patience.

ecastro70 Posted at 9-22 13:02
I tried to check in DJI Mimo with the gimble connected to check what was the email registered but I didn’t find any place where the e-mail used is visible. Can you help?

Thanks

Hi there, could you please provide the serial number of the Osmo Mobile 3 for further confirmation?

DJI Diana Posted at 9-23 18:20
Hi there, could you please provide the serial number of the Osmo Mobile 3 for further confirmation?

Sure

345KG910102JZN

Thamks

ecastro70 Posted at 9-24 02:51
Sure

345KG910102JZN

Thank you for your prompt response. I tried to check but the serial number may not be correct, could you please send the picture of the serial number directly?
You can send a picture of the serial number prinpted on the box.

DJI Diana Posted at 9-24 03:28
Thank you for your prompt response. I tried to check but the serial number may not be correct, could you please send the picture of the serial number directly?
You can send a picture of the serial number prinpted on the box.

I don't find the box, but I have the invoice and I pictured the Osmo with the serial visible

ecastro70 Posted at 9-25 02:44
I don't find the box, but I have the invoice and I pictured the Osmo with the serial visible[view_image]

I miss 354!!! worongly indicatd 345
Sorry

ecastro70 Posted at 9-25 02:45
I miss 354!!! worongly indicatd 345
Sorry

No problem, I've sent you PM, please check, thanks.