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Not receiving authorization zone unlock verfication text
4582 17 2020-9-22
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gwshark
lvl.2
United States
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I have a Mavic Pro 2 and am currently not recieving the DJI SMS message with the authorization code to unlock my drone so I can fly in a blue zone.  This happens with the DJI Go 4 app on my iphone 11 pro.   The app says that the code has been sent to my phone number and it is waiting for me to input the verfication code... the trouble is that I never receive any SMS message from DJI.   So I am unable to fly.   However, if I drive back home to my desktop computer and go to the DJI flysafe self-unlock website, I can enter the information and recieve the SMS message right away and am able to unlock and fly.     I have tested the phone and can send/recieve messages at that location, so it's not an issue of cellular coverage.   I tested it at another location later and experienced the same issue.  Any suggestions?  My DJI Go 4 app is up to date, and my firmware is up to date.   
2020-9-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi gwshark, we are so sorry to read the verfication code was unable to be received with the DJI Go 4, you are recommended to email to flysafe@dji.com with the version of the APP, firmware and your phone number, our team will help check and get it solved.
2020-9-23
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gwshark
lvl.2
United States
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This is the reply I received from flysafe@dji.com:  
       

Viki.Gao (DJI Support)

2020年9月24日 GMT+89:10
Dear Greg,

Thank you for contacting DJI.

Sincerely sorry that the system may not support your phone number at present. Our technical department will follow up on this issue to make an improvement as soon as possible. Your kind understanding will be highly appreciated.

Please check the following unlocking process to have the blue authorization zone unlocked.

Customer-unlock
You could also visit this link and submit a Custom Unlocking request for the blue Authorization zone.
http://www.dji.com/flysafe/custom-unlock.
Our audit department will review the request for you in 1 hour at any time.

Please kindly note the following information:
1). It is unnecessary to submit the Authorization document for this area. (Please avoid overlapping the restricted zone when you draw the unlocking circle)(Please attach a blank document in step 1 to proceed )

2). The flight controller serial number will be needed: (It can be found in the DJI app’s about page), please check the attached picture for your reference.

3). Kindly note that the unit of the unlocking radius is KM, and the unit of the unlocking height is M.

4). The maximum unlocking period of the blue zone is one year without authorization. You could kindly submit a new request when the unlocking license is expired. Please re-submit.





--

By the way,
My cell phone number should be supported.  I have received several unlock codes from the DJI Go 4 app to my cell phone in the past.  The last one was August 21st.   
2020-9-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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gwshark Posted at 9-23 19:55
This is the reply I received from :  
       

Sorry for the inconvenience caused, your concern has been well received and our team will keep optimizing the issue. At the moment, please unlock the blue authorization zone on the GEO website. Appreciate your understanding.
2020-9-23
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alex.krotkov
lvl.1
Mexico
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DJI Mindy Posted at 2020-9-23 22:36
Sorry for the inconvenience caused, your concern has been well received and our team will keep optimizing the issue. At the moment, please unlock the blue authorization zone on the GEO website. Appreciate your understanding.

Hi, I'm running into the same issue. I live in Puerto Escondido (Mexico), it's a small town with an airport inside the town = after recent changes of the blue area, almost ALL the town is inside of it now, not letting us fly anywhere. And the SMS never arrives, neither to my phone nor to any other we have tried. I already restarted everything several times and reinstalled the app, nothing helped.
Already sent an email to the address you mentioned below, it's request number is 3405798.
Could you please help me out asap to resolve the issue? It's a big frustration because I urgently need to take photos and cannot fly the drone anywhere in town. Thanks
3-7 13:06
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djiuser_EzAdWQMcfYc0
New

Mexico
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alex.krotkov@gmail.com Posted at 3-7 13:06
Hi, I'm running into the same issue. I live in Puerto Escondido (Mexico), it's a small town with an airport inside the town = after recent changes of the blue area, almost ALL the town is inside of it now, not letting us fly anywhere. And the SMS never arrives, neither to my phone nor to any other we have tried. I already restarted everything several times and reinstalled the app, nothing helped.
Already sent an email to the address you mentioned below, it's request number is 3405798.
Could you please help me out asap to resolve the issue? It's a big frustration because I urgently need to take photos and cannot fly the drone anywhere in town. Thanks

Te resolvieron Alex? Mismo problema desde torreón Coahuila:/
3-7 19:54
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djiuser_nZFsqKRm0xAw
New
Flight distance : 11617 ft
Mexico
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djiuser_EzAdWQMcfYc0 Posted at 3-7 19:54
Te resolvieron Alex? Mismo problema desde torreón Coahuila:/

Mismo problema, también en TRC
3-8 20:34
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Rupa182
lvl.1
Flight distance : 472 ft
Mexico
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djiuser_nZFsqKRm0xAw Posted at 3-8 20:34
Mismo problema, también en TRC

Tambien Desde Torreon .
pude hacerlo con un permiso custom pero solo dura 24 horas  ;S
3-8 21:56
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Gulfstream
Second Officer
Flight distance : 37398 ft
  • >>>
United States
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I've had this happen to me recently as well, system does not recognize my T-Mobile issued number. I've lost 2 jobs, and subsequently a client over this issue. First time, they gave me a break... second time not so much. Yes, I know how to do it, have unlocked my P4P many times with same phone number.
3-10 13:23
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djiuser_Vh1o8g8o6P2Y
lvl.4
Flight distance : 811788 ft
United States
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The situation is worse than this. DJI has been silent but it is now obvious that they do not issue self-unlocks  form their app, in blue zones any more. You have to go online to their website and request a general three day unlock, or a more narrow and specific area for a year. This is not workable for my business and (I'm guessing) nor for many others. DJI is no longer user friendly. Geozones were the start... but easy to work with self unlocks from the app. Guess it is  time to move on to Skydio or Autel.... they may cost a little more, but at least you can fly!
3-18 13:41
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djiuser_izpxVFQbB5V5
New

Brazil
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DJI, WHERE IS THE F.... SMS CODE!?!?!?!?
4-30 06:49
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djiuser_KoC2emoTE2BW
New
Germany
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Habe keinen Code bekommen.
5-6 12:57
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fans6e5b2b46
lvl.1

United States
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Just bought a new DJI drone and I'm having the same issue.  I tried it during several times of the day just in case it was a system load issue, but nothing.   You need to have blanket authentication built-in to the DJI account.  Safety and legality is the responsibility of the PIC, NOT the company that made the drone (or the logging/tracking that you're doing for metrics)  

It's beyond unreasonable that your company is grounding my personally owned property, preventing me from using it for work, or recreation.   I guess I'm back to my Autel, 3DR, and custom work birds... so much for having fun with your newest offering.   
5-6 13:16
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RezHD
lvl.2
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United States
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fans6e5b2b46 Posted at 5-6 13:16
Just bought a new DJI drone and I'm having the same issue.  I tried it during several times of the day just in case it was a system load issue, but nothing.   You need to have blanket authentication built-in to the DJI account.  Safety and legality is the responsibility of the PIC, NOT the company that made the drone (or the logging/tracking that you're doing for metrics)  

It's beyond unreasonable that your company is grounding my personally owned property, preventing me from using it for work, or recreation.   I guess I'm back to my Autel, 3DR, and custom work birds... so much for having fun with your newest offering.

I agree.  I'm having the same issue.

I find it interesting that I can get an authorization from the FAA in a matter of minutes, but then need to spend days trying to get DJI's system unlocked.   DJI is trying to say the problem is with my phone.  DJI appears to be the only one I am NOT receiving SMS messages from.  And now they have told me to just wait a few days and try again.   DJI has the absolute worst customer service.
6-8 10:46
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gregwhiteshark!
lvl.2
United States
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Ok this issue has once again caused me to lose another job because I’m not Receiving the verification code text.   Getting this code from DJI in the field is unreliable so I can no longer use this drone foe my work.  I’m selling all of my DJI drones and going with another  brand.  Bye bye DJI and fu.  
6-8 15:05
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fans65ca5ac6
lvl.1
United States
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I don't know if this will help anyone, but I was having the same issue.  When I entered my flight controller serial number, I assumed I was looking at zeros instead of the letter O.  I switched out the zeros for O's and then it worked for me.
6-10 11:00
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fansd999155a
New

Canada
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July 2021 same issue no code received my phone is same exact number for 20 years, worked every other time??
7-28 09:39
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sgrant64
lvl.1

United States
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fansd999155a Posted at 7-28 09:39
July 2021 same issue no code received my phone is same exact number for 20 years, worked every other time??

Without the unlock code, may I ask what is the message you are receiving when attempting to fly in the above-mentioned restricted zone?
7-29 14:29
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