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Smart Controller last firmware update steps to follow
1145 24 2020-9-25
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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For those who are having issues with the update, this solution is working for eveybody tried. I took me 2 hours to find out the processMake sure you have at least 50% battery

1- Reset the smart controller erasing all data
2- Do not connect it to WiFi
3- Go to settings, Display , Sleep and change to NEVER
4- Download the DJI Assistance 2 for Mavic here is the link. https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic?pbc=mF6h4ZTt
5- First open the DJI Assistance and then plug the USB C cable to the smart controller ON.
6- When the control ask for the USB configuration select CHARGING
7- Start the update to the last firmware.
8- The update will have 3 steps: Download, Transfer and Install the update. When installing will hangfor few minutes in 16% and 98% (is normal, just wait)
9- If everything goes fine at 98% the controller will reboot by it self and once boot you will see a DJI logo with a progress bar installing. Will reboot 3 times installing this update. This will take few minutes.
10- Once the controller boot again you should be ready to start Pairing the drone.
11- To pair the drone, go to Settings, Aircraft Management and Add the new drone
12- when the wizard indicate and stat beeping to pair the aircraft with the Mavic Air 2 on hold the power bottom for 4 seconds and will start paring.
13- this should complete the process.

Note: if you turn on the WIFI for any reason, the firmware will try to download automatically and will fill the memory and you will have the memory full error. You will have to Reset to factory and try again.

2020-9-25
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Suren
Captain
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New Zealand
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Thanks for sharing
2020-9-25
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Woe
Captain
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United States
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Thanks for sharing
2020-9-25
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JohnDG
Captain
Flight distance : 495230 ft
Belgium
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Good job
2020-9-26
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Dronie2
First Officer
Flight distance : 1336365 ft
Spain
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Great and thanks for sharing.
2020-9-26
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jmb63
Second Officer
Flight distance : 841115 ft
United States
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Thank You for breaking it down
2020-9-26
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mike.hillmac.com
lvl.2
Flight distance : 566890 ft
Canada
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Thank you - I had been having a very bad time trying to use wifi..  Your solution worked a treat
2020-9-26
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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I am glad work for you guys !!!
2020-9-26
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fans6027ac3a
lvl.1

United States
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Thank you it finally worked after 2 tries. Quick question I have been really frustrated with the controller since acquiring it on September 12 as it keeps on giving me a NFZ cannot take off although I'm not in an NFZ zone. What can I do to fix that, especially my regular controller is working well. I'm flying the MP2
2020-9-26
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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fans6027ac3a Posted at 9-26 10:35
Thank you it finally worked after 2 tries. Quick question I have been really frustrated with the controller since acquiring it on September 12 as it keeps on giving me a NFZ cannot take off although I'm not in an NFZ zone. What can I do to fix that, especially my regular controller is working well. I'm flying the MP2

At that point is my understanding will be contact DJI for assistance.
Have you try with another software like Litchi or Dronelink insted the DJI 4 Go ?

Make sure your DJI 4G has the last version. You should have it with the new firmware.
2020-9-26
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peter_mars
lvl.1
Flight distance : 30722 ft

Austria
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I tried steps above, but SC stated low on memory , while submitting the software after app. 60 % the SC shut down and submitting fails. internal memory 9,x GB used from system, out of 11,x GB , this is amazing, anybody an idea how to solve this issue ? Thanks Peter
2020-9-26
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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peter_mars Posted at 9-26 13:24
I tried steps above, but SC stated low on memory , while submitting the software after app. 60 % the SC shut down and submitting fails. internal memory 108 GB used from system, this is amazing, anybody an idea how to solve this issue ? Thanks Peter

Remove the SD card and start over. When you Reset to factory settings you should have sufficient space to follow the steps. Do not connect the smart controller to the WiFi after reset to factory.
2020-9-26
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peter_mars
lvl.1
Flight distance : 30722 ft

Austria
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I did as you wrote, SD card out, factory settings , wifi off, connected to WIN 10 computer via USB , upgrade , after app. 65 % submitting, SC piep, piep, piep .... shut down, and transmitting failed .
I'm desparated, did it now 5 times I think , thanks for your support.
2020-9-26
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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peter_mars Posted at 9-26 13:55
I did as you wrote, SD card out, factory settings , wifi off, connected to WIN 10 computer via USB , upgrade , after app. 65 % submitting, SC piep, piep, piep .... shut down, and transmitting failed .
I'm desparated, did it now 5 times I think , thanks for your support.

Are you changing the Display Sleep mode to Never?
Do you have at least 50% battery charged?
2020-9-26
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peter_mars
lvl.1
Flight distance : 30722 ft

Austria
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thanks again, looks better now
2020-9-26
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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I am glad works for you !!
2020-9-27
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Coojeebear
Second Officer
Flight distance : 572484 ft
United Kingdom
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Is there a way to backup the settings before reset?
2020-9-27
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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What kind of settings you need to backup ?
2020-9-27
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peter_mars
lvl.1
Flight distance : 30722 ft

Austria
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thanks again, everything works fine now.
2020-9-27
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DJI Stephen
Super Moderator

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Hello there ZeuS-FL. Thank you for reaching out and for creating this detailed information on how to update the firmware of the DJI Smart Controller. Great work and thank you for your support.
2020-9-27
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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Its my pleasure !!
2020-9-27
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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If this solution is working for everybody tried, should be in the sticky top area to avoid people keep creating multiples thread for the same issue.
2020-9-29
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toevacationme.com
lvl.1
United States
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I simply restarted the controller at 16% and again at 98%

It then says it successfully updated....weird as usual...DJI
2020-9-30
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fakeusername
lvl.1

United States
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What an easy and user-friendly upgrade process!  10/10
2020-11-19
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ZeuS-FL
Second Officer
Flight distance : 3167313 ft
United States
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Thank you !!
2020-11-19
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