DJI Mindy
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danko0907 Posted at 10-16 06:21
Hello,
I need your help. I am owner of the DJI Mavic PRO drone and my problem is that the gimbal has stopped working after the fall due to damage with the flex cable. After changing the flex cable, the error "air encoder error (0x800000)" constantly appears, gimbal status N / A, there is no picture from the camera and it says that there is no micro SD card (I tried to format and change several types of SD cards). Secondly I has tried to update the drone to the latest version of the firmware (v01.04.0500) downloading> transmitting> and updating stops every time at 40% and after that the drone switches off and on at that moment and an error “upgrade error 0 * 02104” appears. I tried about 30 times and there is always the same mistake. I tried to update via the DJI GO4 app, but it still didn't work. I will mention that after changing the flex cable, the gimbal does its job and that through the dji assistant 2 application under the calibration option, I see a normal image from the camera on the computer, so I don't think it's a hardware error. As far as I've read on the forums, I'm not the only one who had an identical error but there I cant find some solutions, so please help me. I live in Croatia and because the situation with the coronavirus, I am not able to send you a drone for service. I kindly ask you to describe to me how to solve this problem (air encoder error (0x800000).
Hi Danko, I'm sorry to hear about the accident with your drone. For fly safety considerations, it is not recommended to repair the drone by yourself, please contact our support team via http://www.dji.com/support to open a case, then send it in for a diagnosis at your most convenient, we'll do our best to assist. Thanks. |
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