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Missing MM Icon on profile
765 25 2020-9-27
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Droneflier
Second Officer
Flight distance : 1713596 ft
South Africa
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As indicated by one of the forum members my MM icon does not appear on my forum profile. On setting up the MM I registered the MM on my profile and when I logged into my profile and noticed the MM icon was missing. I contacted DJI support with no success, all my PM's to them where ignored. My logs from the MM are updateing from my profile on Flightdata as with my other drones. If anyone has a suggestion to get my MM icon to show on my profile please advise
2020-9-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Droneflier, may we have the serial number of your Mavic Mini for further assistance?
2020-9-27
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amir_KING
Captain
Flight distance : 372992 ft
United States
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Did you buy the Mini used?
2020-9-27
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Droneflier
Second Officer
Flight distance : 1713596 ft
South Africa
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Nope brand new out of a sealed untouched box and packaging  
2020-9-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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I've replied to your PM, please check, thanks.
2020-9-28
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amir_KING
Captain
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United States
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Droneflier Posted at 9-27 06:44
Nope brand new out of a sealed untouched box and packaging

Huh. Very strange.
2020-9-28
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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I have a similar problem, I also had a new drone, and I sent the serial number, but as you can see, the MM icon is still missing...
2020-9-28
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amir_KING
Captain
Flight distance : 372992 ft
United States
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Alevpi Posted at 9-28 06:58
I have a similar problem, I also had a new drone, and I sent the serial number, but as you can see, the MM icon is still missing...

This is very strange. Did you get it from an authorized DJI dealer?
2020-9-28
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Droneflier
Second Officer
Flight distance : 1713596 ft
South Africa
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DJI Mindy found the problem somehow when I registered the drone I changed one letter on my email address and created a new profile. The icon appears on that profile and it appears there is nothing they can do about it. THANKS FOR YOUR ASSIST DJI Mindy
2020-9-28
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amir_KING
Captain
Flight distance : 372992 ft
United States
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Droneflier Posted at 9-28 09:55
DJI Mindy found the problem somehow when I registered the drone I changed one letter on my email address and created a new profile. The icon appears on that profile and it appears there is nothing they can do about it. THANKS FOR YOUR ASSIST DJI Mindy

Huh, glad its fixed. I wonder if that happened to Alevpi too.
2020-9-28
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GaryDoug
Captain
Flight distance : 1122201 ft
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United States
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amir_KING Posted at 9-28 10:22
Huh, glad its fixed. I wonder if that happened to Alevpi too.

It's not fixed: "The icon appears on that profile and it appears there is nothing they can do about it. "
2020-9-28
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amir_KING
Captain
Flight distance : 372992 ft
United States
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GaryDoug Posted at 9-28 18:59
It's not fixed: "The icon appears on that profile and it appears there is nothing they can do about it. "

Oops. I meant he knows what happened.
2020-9-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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Droneflier Posted at 9-28 09:55
DJI Mindy found the problem somehow when I registered the drone I changed one letter on my email address and created a new profile. The icon appears on that profile and it appears there is nothing they can do about it. THANKS FOR YOUR ASSIST DJI Mindy

No problem, enjoy flying.
2020-9-29
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DJI Mindy
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Alevpi Posted at 9-28 06:58
I have a similar problem, I also had a new drone, and I sent the serial number, but as you can see, the MM icon is still missing...

May I have the serial number of your Mavic Mini?
2020-9-29
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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DJI Mindy Posted at 9-29 05:14
May I have the serial number of your Mavic Mini?

My mail alevpi@mail.ru used to log in to the DJI Fly app and the forum.
My mini-drone Mavic (S) S/N 1SZDG9Q31294T0.
2020-9-29
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DJI Mindy
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Alevpi Posted at 9-29 17:54
My mail  used to log in to the DJI Fly app and the forum.
My mini-drone Mavic (S) S/N 1SZDG9Q31294T0.

The drone was activated via a totally different email instead of your Forum account, thus the icon of Mavic Mini doesn't display.
2020-9-30
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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DJI Mindy Posted at 9-30 01:07
The drone was activated via a totally different email instead of your Forum account, thus the icon of Mavic Mini doesn't display.

I wonder how the drone can be activated if it came to me new in a box with a transparent seal...
2020-9-30
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UKMoose
First Officer
Flight distance : 3210367 ft
United Kingdom
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DJI Mindy Posted at 9-30 01:07
The drone was activated via a totally different email instead of your Forum account, thus the icon of Mavic Mini doesn't display.

Hi mindy, how come my MP shows when it was activated by the first owner?
2020-9-30
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amir_KING
Captain
Flight distance : 372992 ft
United States
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UKMoose Posted at 9-30 04:25
Hi mindy, how come my MP shows when it was activated by the first owner?

Was it refurbished?
2020-9-30
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UKMoose
First Officer
Flight distance : 3210367 ft
United Kingdom
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amir_KING Posted at 9-30 04:57
Was it refurbished?

No idea, I know it was repaired at some point, the controller and batteries are April 2017 and the drone May 2018. I'm the second owner.
2020-9-30
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amir_KING
Captain
Flight distance : 372992 ft
United States
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UKMoose Posted at 9-30 05:46
No idea, I know it was repaired at some point, the controller and batteries are April 2017 and the drone May 2018. I'm the second owner.

Yeah, that’s strange.
2020-9-30
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UKMoose
First Officer
Flight distance : 3210367 ft
United Kingdom
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amir_KING Posted at 9-30 06:31
Yeah, that’s strange.

I don't know what you think is strange, when the original drone was sent for repair dji obviously sent my mate a new one.
Anyway my MP shows on the avitar and I'm not the original owner who activated it.
2020-9-30
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amir_KING
Captain
Flight distance : 372992 ft
United States
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UKMoose Posted at 9-30 07:36
I don't know what you think is strange, when the original drone was sent for repair dji obviously sent my mate a new one.
Anyway my MP shows on the avitar and I'm not the original owner who activated it.

No, its strange the avatar shows up.
2020-9-30
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UKMoose
First Officer
Flight distance : 3210367 ft
United Kingdom
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amir_KING Posted at 9-30 07:54
No, its strange the avatar shows up.

Oh I see what you mean, yes odd, who knows. To be honest it wouldn't really bother me. Keep safe.
2020-9-30
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amir_KING
Captain
Flight distance : 372992 ft
United States
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UKMoose Posted at 9-30 10:07
Oh I see what you mean, yes odd, who knows. To be honest it wouldn't really bother me. Keep safe.

2020-9-30
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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DJI Mindy Posted at 9-30 01:07
The drone was activated via a totally different email instead of your Forum account, thus the icon of Mavic Mini doesn't display.




0.54 shows the serial number...
1.02 shows that the seal on the box is intact...

How can I activate the drone without breaking the integrity of the seal on the box?!


2020-9-30
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