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Smart Controller cracked antenna
294 7 2020-9-28
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Electromen
lvl.3
Flight distance : 194390 ft
United States
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My Smart Controller has a cracked antenna.  I'm not sure what caused it, I heard it crack when I flipped it up for use.  It's less than a week old.
The interior component is good, only the outer sleeve is cracked and can slide off.  
I emailed DJI USA but haven't heard back yet.  
Is this a component I can buy?

Antenna

Antenna
2020-9-28
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Electromen
lvl.3
Flight distance : 194390 ft
United States
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Dji emailed me back and it's being sent in for repair and testing.
2020-9-29
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DJI Stephen
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Hello there Electromen. I am sorry to read and to know about your DJI Smart controller and it is good to know that your have contacted our DJI support team through email. Rest assured that our DJI support team will do there best to assess the said remote controller and a proper resolution will be provided. Kindly please keep us posted. Again, I am sorry and thank you for your understanding.
2020-9-29
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Electromen
lvl.3
Flight distance : 194390 ft
United States
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DJI Stephen Posted at 9-29 18:55
Hello there Electromen. I am sorry to read and to know about your DJI Smart controller and it is good to know that your have contacted our DJI support team through email. Rest assured that our DJI support team will do there best to assess the said remote controller and a proper resolution will be provided. Kindly please keep us posted. Again, I am sorry and thank you for your understanding.

Thanks for the reply.  I glued the antenna sleeve and slide it back on and it seems OK.  DJI wants to test the antenna which I thought was an excellent idea.  So off it goes for repair and testing.
2020-9-30
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A J
Captain
Flight distance : 13838848 ft
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Electromen Posted at 9-30 02:59
Thanks for the reply.  I glued the antenna sleeve and slide it back on and it seems OK.  DJI wants to test the antenna which I thought was an excellent idea.  So off it goes for repair and testing.

Hope you get the replacement back soon. Also the antenna on the SC doesn't flip up like on the other RC's - you position it downward.
2020-9-30
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Electromen
lvl.3
Flight distance : 194390 ft
United States
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A J Posted at 9-30 03:03
Hope you get the replacement back soon. Also the antenna on the SC doesn't flip up like on the other RC's - you position it downward.

Yes I know., I printed the entire manual and put it in a 3 ring binder. I even read it, LOL
I heard it crack as soon as I started to move it from the closed position.  
Oh Well. Stuff breaks, get it fixed and move on.  I still have the original controller, I'm using it for now.
Thanks again.
2020-9-30
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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Electromen Posted at 9-30 03:17
Yes I know., I printed the entire manual and put it in a 3 ring binder. I even read it, LOL
I heard it crack as soon as I started to move it from the closed position.  
Oh Well. Stuff breaks, get it fixed and move on.  I still have the original controller, I'm using it for now.

2020-9-30
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DJI Stephen
Super Moderator

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Electromen Posted at 9-30 02:59
Thanks for the reply.  I glued the antenna sleeve and slide it back on and it seems OK.  DJI wants to test the antenna which I thought was an excellent idea.  So off it goes for repair and testing.

Hi there Electromen. You are very much welcome and it is great to know that you were able to get in touch with out DJI support team for us to be able to help you further with regards to this matter and the proper resolution will be given. Please keep us posted for further help and thank you.
2020-10-1
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