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Brand New Smart Controller Update Failure
627 6 2020-9-28
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lvl.2
Flight distance : 233793 ft
United States
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I received my new DJI Smart Controller today.  It needs to be updated but the update continues to fail at 99%.  I have tried via Wi-Fi and through the DJI Assistant with the same results.  I have also tried installing the earlier updates incrementally but that fails as well.  Very frustrating for a $700 device.
2020-9-28
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DJI Susan
Administrator

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We are sorry for the inconvenience caused. If your DJI Smart Controller firmware cannot be updated through either the remote controller or DJI Assistant 2, Please perform the following:
1. Go to the homepage of the Smart Controller and enter File Manager.
2. Delete the pro.fw.sig file in the Internal Storage-0-encrypt folder.
3. Try using DJI Assistant 2 to update the firmware.
Please keep us updated if the issue persists, thank you.
2020-9-28
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ZeuS-FL
Second Officer
Flight distance : 3301903 ft
United States
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If that does not work, try this thread that is working for everybody tried.
https://forum.dji.com/forum.php? ... D568%26typeid%3D568
2020-9-29
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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And take out the micro SD card
2020-9-29
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InvisibleName 7
First Officer
Flight distance : 795653 ft
United Kingdom
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I updated my ‘brand new’ SC following the correct procedure - no problems at all!
2020-9-29
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Marty Markoe
Captain
Flight distance : 15135 ft
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United States
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DJI Susan Posted at 9-28 20:19
We are sorry for the inconvenience caused. If your DJI Smart Controller firmware cannot be updated through either the remote controller or DJI Assistant 2, Please perform the following:
1. Go to the homepage of the Smart Controller and enter File Manager.
2. Delete the pro.fw.sig file in the Internal Storage-0-encrypt folder.

Just checked the file location and deleted 4 pro.fw.sig files. These remained after spending many hours, like so many others, to get the update to take.

Perhaps, DJI would be kind enough on the next Update to have a link what to do if the Update does not work?
2020-9-29
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skyshots
lvl.2
Flight distance : 233793 ft
United States
Offline

DJI Susan Posted at 9-28 20:19
We are sorry for the inconvenience caused. If your DJI Smart Controller firmware cannot be updated through either the remote controller or DJI Assistant 2, Please perform the following:
1. Go to the homepage of the Smart Controller and enter File Manager.
2. Delete the pro.fw.sig file in the Internal Storage-0-encrypt folder.

I am unable to locate an "encrypt" folder but I did locate a "rm500" folder that has 2 pro.fw.sig files and 1 pro.fw.sig-djitemp file.
2020-9-29
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