Elv8Perspective
lvl.3
Flight distance : 29695 ft
United States
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DJI Susan Posted at 10-1 20:18
I am sorry for the difficulties caused to you, Elv8Perspective. I am able to get your case number by your forum account, as per the case details, the drone was replaced and tested before it was shipped, sorry to hear that you still have the same issue.
Please try to format the SD card with the card putting on the drone via the controller. Besides, if it is convenient, please try another SD card to see if the issue persists.
If so, please send the drone and controller back, we will check the issue again. And I will keep an eye on your case.
That’s the specs of my cards. They are all formatted, and all worked prior to two weeks ago. Then everything just stopped working, all the cards. They work in my friends Phantom 4 Pro. They work in my Mavic Air 2.
Not really sure what the issue is. |
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