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Defective camera? DJI moderator please reply!
820 16 2020-10-3
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djiuser_2eR
lvl.1
Australia
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Hello, so I just received my Mavic 2 Pro and upon looking at the camera i noticed that one of the gimbal motors was split quite widely open to the point where you can see the wires inside. I checked images online and no other drone seems to be like this. Does anybody known if this is normal and if it might be a concern? Thanks for the help.
20201003_180558.jpg
20201003_180613.jpg
2020-10-3
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Suren
Captain
Flight distance : 7954226 ft
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New Zealand
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Is that split, looks more like a rubber. If split you can send it back.
2020-10-3
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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That looks like the rubber seal to me. But no, it is not normal to separate from the main body of the gimbal. Monitor it and if it gets worse then I would send it back or just send it back now if its bothering you.
2020-10-3
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djiuser_2eR
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Australia
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Suren Posted at 10-3 01:05
Is that split, looks more like a rubber. If split you can send it back.

It might be the lighting, but it is definitely not rubber, it's a gap.
2020-10-3
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djiuser_2eR
lvl.1
Australia
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Here is a better picture.
2020-10-3
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djiuser_2eR
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Australia
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A J Posted at 10-3 01:15
That looks like the rubber seal to me. But no, it is not normal to separate from the main body of the gimbal. Monitor it and if it gets worse then I would send it back or just send it back now if its bothering you.

Thanks for the response! Would appreciate it if someone from DJI could give a suggestion as well, because it is quite troublesome to send it back and wait for a replacement. Also, if this helps at all, when I lightly try to squeeze the gap together, the camera tilts upward by itself. No idea...
2020-10-3
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A J
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djiuser_2eR Posted at 10-3 03:19
Thanks for the response! Would appreciate it if someone from DJI could give a suggestion as well, because it is quite troublesome to send it back and wait for a replacement. Also, if this helps at all, when I lightly try to squeeze the gap together, the camera tilts upward by itself. No idea...

Add to your title "DJI Moderator Please Reply" and they may pick it up.
2020-10-3
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Montfrooij
Captain
Flight distance : 2016040 ft
Netherlands
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Never saw this before.
2020-10-3
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Suren
Captain
Flight distance : 7954226 ft
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New Zealand
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djiuser_2eR Posted at 10-3 03:19
Thanks for the response! Would appreciate it if someone from DJI could give a suggestion as well, because it is quite troublesome to send it back and wait for a replacement. Also, if this helps at all, when I lightly try to squeeze the gap together, the camera tilts upward by itself. No idea...

I would say send it back mate, could cause other issues later on.
2020-10-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, for each product, DJI will perform strict appearance and function inspections before shipping out. The gap of the gimbal is related to the smooth rotation of the gimbal. The gap within 0.5 mm is in compliance with the standard, please rest assured to use it.
2020-10-4
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Electromen
lvl.4
Flight distance : 194390 ft
United States
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0.5 mm is about five sheets of 20 lb printer paper.
2020-10-4
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djiuser_2eR
lvl.1
Australia
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DJI Mindy Posted at 10-4 03:20
Hi there, for each product, DJI will perform strict appearance and function inspections before shipping out. The gap of the gimbal is related to the smooth rotation of the gimbal. The gap within 0.5 mm is in compliance with the standard, please rest assured to use it.

Hello, I just measured it and it's over 1mm. So this is going to be an issue?
2020-10-4
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DAFlys
Captain
Flight distance : 1300102 ft
United Kingdom
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Send it back,  simples.
2020-10-5
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A J
Captain
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djiuser_2eR Posted at 10-4 17:16
Hello, I just measured it and it's over 1mm. So this is going to be an issue?

I'd return it mate
2020-10-5
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djiuser_2eR
lvl.1
Australia
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Alright will do, thanks for all the responses
2020-10-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_2eR Posted at 10-4 17:16
Hello, I just measured it and it's over 1mm. So this is going to be an issue?

Sorry for the delay, then please send back the for an evaluation, you can contact www.dji.com/support to start a ticket.
2020-10-6
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rwynant V1
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Flight distance : 4842277 ft
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djiuser_2eR Posted at 10-5 20:42
Alright will do, thanks for all the responses

Good call,

As 1 bug hit on the props, and you have bug juice inside......no bueno!!

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Randy
2020-10-8
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