Hello, so I just received my Mavic 2 Pro and upon looking at the camera i noticed that one of the gimbal motors was split quite widely open to the point where you can see the wires inside. I checked images online and no other drone seems to be like this. Does anybody known if this is normal and if it might be a concern? Thanks for the help.

Is that split, looks more like a rubber. If split you can send it back.

That looks like the rubber seal to me. But no, it is not normal to separate from the main body of the gimbal. Monitor it and if it gets worse then I would send it back or just send it back now if its bothering you.

Suren Posted at 10-3 01:05
Is that split, looks more like a rubber. If split you can send it back.

It might be the lighting, but it is definitely not rubber, it's a gap.

Here is a better picture.

A J Posted at 10-3 01:15
That looks like the rubber seal to me. But no, it is not normal to separate from the main body of the gimbal. Monitor it and if it gets worse then I would send it back or just send it back now if its bothering you.

Thanks for the response! Would appreciate it if someone from DJI could give a suggestion as well, because it is quite troublesome to send it back and wait for a replacement. Also, if this helps at all, when I lightly try to squeeze the gap together, the camera tilts upward by itself. No idea...

djiuser_2eR Posted at 10-3 03:19
Thanks for the response! Would appreciate it if someone from DJI could give a suggestion as well, because it is quite troublesome to send it back and wait for a replacement. Also, if this helps at all, when I lightly try to squeeze the gap together, the camera tilts upward by itself. No idea...

Add to your title "DJI Moderator Please Reply" and they may pick it up.

Never saw this before.

djiuser_2eR Posted at 10-3 03:19
Thanks for the response! Would appreciate it if someone from DJI could give a suggestion as well, because it is quite troublesome to send it back and wait for a replacement. Also, if this helps at all, when I lightly try to squeeze the gap together, the camera tilts upward by itself. No idea...

I would say send it back mate, could cause other issues later on.

Hi there, for each product, DJI will perform strict appearance and function inspections before shipping out. The gap of the gimbal is related to the smooth rotation of the gimbal. The gap within 0.5 mm is in compliance with the standard, please rest assured to use it.

0.5 mm is about five sheets of 20 lb printer paper.

DJI Mindy Posted at 10-4 03:20
Hi there, for each product, DJI will perform strict appearance and function inspections before shipping out. The gap of the gimbal is related to the smooth rotation of the gimbal. The gap within 0.5 mm is in compliance with the standard, please rest assured to use it.

Hello, I just measured it and it's over 1mm. So this is going to be an issue?

Send it back,  simples.

djiuser_2eR Posted at 10-4 17:16
Hello, I just measured it and it's over 1mm. So this is going to be an issue?

I'd return it mate

Alright will do, thanks for all the responses

djiuser_2eR Posted at 10-4 17:16
Hello, I just measured it and it's over 1mm. So this is going to be an issue?

Sorry for the delay, then please send back the for an evaluation, you can contact www.dji.com/support to start a ticket.

djiuser_2eR Posted at 10-5 20:42
Alright will do, thanks for all the responses

Good call,

As 1 bug hit on the props, and you have bug juice inside......no bueno!!

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