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DJI smart contoller screen distortion lines
317 11 2020-10-3
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Caarcrash
lvl.1
Flight distance : 1926 ft
United States
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Just started flying our Mavic 2 pro with the new smart controller and just started having an issue with horizontal distortion lines across the controller screen that make it almost impossible to view the screen images much less select any of the controls.  I refreshed the latest firmware on the smart controller via the DJI Assistant 2 at least 2 times last night but the issue did not resolve.  I was trying to add the Pix4d capture app on the controller with no success before the issue started.  I deleted everything in the internal storage including photos, video, etc.
I have a class this week where I am supposed to be using the drone and now worry that I wont be able to fly.
HElP!!  How can I clear the lines from the screen???  Has anybody else had this problem or know how to correct it???


Screen distortion

Screen distortion
Horizontal lines.jpg
2020-10-3
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JohnDG
Captain
Flight distance : 502894 ft
Belgium
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Hi Caarcrash,

do you have any source of magnetic interference in the neighborghood ?  Could be a phone, loudspeaker, ...  Try the device outside and see if it still has interference.  If it does, I'm affraid you have a problem with the display an you better contact DJI support about it.
2020-10-4
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jmb63
Second Officer
Flight distance : 1099436 ft
United States
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Have you tried a Factory Reset (in the settings menu) of the controller? You mentioned trying to install a picture viewer before this happened? Did the controller work before you attempted that install?
2020-10-4
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Caarcrash
lvl.1
Flight distance : 1926 ft
United States
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jmb63 Posted at 10-4 05:38
Have you tried a Factory Reset (in the settings menu) of the controller? You mentioned trying to install a picture viewer before this happened? Did the controller work before you attempted that install?

Right....I will try a factory reset....if I can find it.  
2020-10-4
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Caarcrash
lvl.1
Flight distance : 1926 ft
United States
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JohnDG Posted at 10-4 02:23
Hi Caarcrash,

do you have any source of magnetic interference in the neighborghood ?  Could be a phone, loudspeaker, ...  Try the device outside and see if it still has interference.  If it does, I'm affraid you have a problem with the display an you better contact DJI support about it.

Negative on the magnetic interference.  All worked well with the screen while flying over the last month.  
2020-10-4
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JohnDG
Captain
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Belgium
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Caarcrash Posted at 10-4 06:29
Right....I will try a factory reset....if I can find it.

go into settings and scroll down to "factory data reset"
2020-10-4
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Caarcrash
lvl.1
Flight distance : 1926 ft
United States
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JohnDG Posted at 10-4 08:21
go into settings and scroll down to "factory data reset"

Just completed a factory data reset on the SC.....no change in the screen distortion....
2020-10-4
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JohnDG
Captain
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Belgium
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Caarcrash Posted at 10-4 08:39
Just completed a factory data reset on the SC.....no change in the screen distortion....

I am fearing a bit the display got damaged.
2020-10-4
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Caarcrash
lvl.1
Flight distance : 1926 ft
United States
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JohnDG Posted at 10-4 09:16
I am fearing a bit the display got damaged.

That's what I am afraid of.  It has never been dropped and treated like my $80,000 scanner I use as well.  Just defective I guess.  Thanks for the suggestions though!
2020-10-4
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JohnDG
Captain
Flight distance : 502894 ft
Belgium
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Caarcrash Posted at 10-4 15:11
That's what I am afraid of.  It has never been dropped and treated like my $80,000 scanner I use as well.  Just defective I guess.  Thanks for the suggestions though!

Hi Caarcrash,

when dropping it, you would rather have a crack in the display. This is more likely the video processor chip or the display array itself.
2020-10-5
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Caarcrash
lvl.1
Flight distance : 1926 ft
United States
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JohnDG Posted at 10-5 01:45
Hi Caarcrash,

when dropping it, you would rather have a crack in the display. This is more likely the video processor chip or the display array itself.

That makes the most sense.....I sent a request to DJI for replacement.  Purchased it on 8/3/2020.  Guess I'll see
2020-10-5
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DJI Stephen
Super Moderator

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Hello there Caarcrash. I am sorry to read and to know that you are having issue with the screen of your DJI Smart Controller and for the trouble this has caused. Since you have done multiple troubleshooting steps that could possibly rectify the issue on your DJI Smart controller. However, it seems that the problem persists, we highly recommend you to contact our DJI support team at ( https://www.dji.com/support ) for further assistance and for further evaluation of the said remote controller. Again, I am sorry for the trouble this has caused and thank you for your understanding.
2020-10-5
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