Hi all,

Hope someone can help or has had the misfortune of having the same issues. Mavic 2 pro and it has been a nightmare of recent. Havent been able to fly at all just disconnects every single damn time. Had a strange issue on holiday where it wouldn't allow me to fly above 30metres then would occasionally disconnect. Now I can't fly at all without it saying @REMOTE CONTROLLER CONNECTION ERROR@ going into major slow mo and black and white screen and cannot take photo or video of course. I get paid for drone work..... I have a job in 4 damn days!! HELLLLLLLLLLLLLLLLLLLLLLLLLLLLP!!!!

Have you tried re-pairing Rc to AC

Were you in a restricted zone

Hello there WildWillGreen. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device you are using please and can you please try to relink the said remote controller to your DJI Mavic 2 Pro for us to be able to isolate the said issue? Thank you.

You've probably done this already, but have you tried another cable and maybe use the bottom port.

I experienced similar issues with my drone:

I noticed by chance that the cable was coming out during flights from the mobile phone. So I make sure it's plugged in as deep as possible and try not to move the phone during flight (i.e. slide it close or away from the controller).

I also noticed the cable doesn't like to be crushed. It sounds lame, but I noticed that after I plugged in the phone and slid it upwards to close the gap with the remote, the cable would form a tight U shape and I later had in-flight issues. I now stretch the cable every time to avoid this and no longer have connection issues.

As others mentioned, buying a new cable may resolve these. I'm still on the original cable.

Suren Posted at 10-8 09:39
Have you tried re-pairing Rc to AC

I hadn't tbh... Now about to!!

slo007 Posted at 10-19 06:51
I experienced similar issues with my drone:

I noticed by chance that the cable was coming out during flights from the mobile phone. So I make sure it's plugged in as deep as possible and try not to move the phone during flight (i.e. slide it close or away from the controller).

Thanks a lot man. Yeah i dont think my cable is being crushed..... bought  a new one £15 inc postage. Same issue still happening!! Gutted!

DAFlys Posted at 10-9 01:20
You've probably done this already, but have you tried another cable and maybe use the bottom port.

Yeah Sadly i have thanks though bud still same issue!!!!!

A J Posted at 10-8 10:26
Were you in a restricted zone

Hahah not really likely to cause remote controller to disconnect that

Suren Posted at 10-8 09:39
Have you tried re-pairing Rc to AC

Ok, so took 5 attempts, then it linked. For the past 3 minutes its sat here and hasn't disconnected. It has had moments of clarity like this before when reinstalling app or updating it again is assistant 2 but we shall see. I will try and give her a proper test tomorrow and see what happens,. Only other option after this is send it back to DJI sadly

Suren Posted at 10-8 09:39
Have you tried re-pairing Rc to AC

Hahah aaaaaaaaand 5 minutes in same crap!!!

WildWillGreen Posted at 10-19 12:08
Hahah not really likely to cause remote controller to disconnect that

You advised that your altitude was restricted to 30m. That can very much be caused by flying in a restricted zone.

WildWillGreen Posted at 10-19 12:00
I hadn't tbh... Now about to!!

Give it a go

WildWillGreen Posted at 10-19 12:29
Ok, so took 5 attempts, then it linked. For the past 3 minutes its sat here and hasn't disconnected. It has had moments of clarity like this before when reinstalling app or updating it again is assistant 2 but we shall see. I will try and give her a proper test tomorrow and see what happens,. Only other option after this is send it back to DJI sadly

Sorry mate, not sure what the problem could be if it disconnected again

WildWillGreen Posted at 10-19 12:31
Hahah aaaaaaaaand 5 minutes in same crap!!!

send it in to Dji

WildWillGreen Posted at 10-19 12:31
Hahah aaaaaaaaand 5 minutes in same crap!!!

send it in to Dji

WildWillGreen Posted at 10-19 12:07
Yeah Sadly i have thanks though bud still same issue!!!!!

oh well it was worth a try.

A J Posted at 10-19 13:37
You advised that your altitude was restricted to 30m. That can very much be caused by flying in a restricted zone.

Oh sorry got wrong end of the stick there!! i would of thought it would of said so but you never know

Suren Posted at 10-19 19:48
Sorry mate, not sure what the problem could be if it disconnected again

No me either sadly. Ive packed it all up ready to take back to the shop this week. They say 3 weeks but i imagine ill be lucky to see it this side of christmas and im sure they'll try and bleed money out of me for a fix!!

DAFlys Posted at 10-20 04:55
oh well it was worth a try.

Thanks again mate

WildWillGreen Posted at 10-20 13:14
Oh sorry got wrong end of the stick there!!  i would of thought it would of said so but you never know

.

WildWillGreen Posted at 10-20 13:15
No me either sadly. Ive packed it all up ready to take back to the shop this week. They say 3 weeks but i imagine ill be lucky to see it this side of christmas and im sure they'll try and bleed money out of me for a fix!!

No refresh?

WildWillGreen Posted at 10-20 13:15
No me either sadly. Ive packed it all up ready to take back to the shop this week. They say 3 weeks but i imagine ill be lucky to see it this side of christmas and im sure they'll try and bleed money out of me for a fix!!

No refresh?

Suren Posted at 10-20 19:49
No refresh?

Nopppppppppppppppppe

Suren Posted at 10-20 19:50
No refresh?

No but its insured and also still under warranty.... I have one last fix and thats using the usb on the bottom of controller to try in a minute!!!

Have you updated the RC? You have to update both. Use Assistant 2.

bjr981s Posted at 10-21 01:01
Have you updated the RC? You have to update both. Use Assistant 2.

Yes I thought that could be the fix but sadly not. All up to date controller too and same BS!!! Currently its plugged in to bottom usb instead of side port and hasnt disconnected yet!!!!

WildWillGreen Posted at 10-20 13:16
Thanks again mate

You're very welcome.

WildWillGreen Posted at 10-21 01:08
Yes I thought that could be the fix but sadly not. All up to date controller too and same BS!!! Currently its plugged in to bottom usb instead of side port and hasnt disconnected yet!!!!

That sounds like a faulty connection with the micro USB port on the RC. May be worth sending the RC back for replacement.

WildWillGreen Posted at 10-21 00:57
Nopppppppppppppppppe

Sorry mate

WildWillGreen Posted at 10-21 01:08
Yes I thought that could be the fix but sadly not. All up to date controller too and same BS!!! Currently its plugged in to bottom usb instead of side port and hasnt disconnected yet!!!!

The connection to the USB port should not cause the RC disconnection, just the connection to the phone, and it will also not limit your flight height like you mentioned above unless as AJ mentioned the pins in the side port could have been causing a short on the RC which might also affect your charging ability then

The 30m limitation could be explained if the ''Beginner Mode'' was accidentaly enabled or if the settings were reset after a FW update. That doesn't explain the connection problems of course.

It seems familiar with issues people having with new firmware. What firmware is on it?

WildWillGreen Posted at 10-20 13:15
No me either sadly. Ive packed it all up ready to take back to the shop this week. They say 3 weeks but i imagine ill be lucky to see it this side of christmas and im sure they'll try and bleed money out of me for a fix!!

FWIW When I first got my M2P it was defective from the start. Camera was broken. Although this was pre-Covid I got mine back within three weeks. Post covid? YMMV. Be aware that you may not get back "your drone".  They sent me a refurbished unit that I had to replace labels and reregister.

WildWillGreen Posted at 10-21 01:08
Yes I thought that could be the fix but sadly not. All up to date controller too and same BS!!! Currently its plugged in to bottom usb instead of side port and hasnt disconnected yet!!!!

Ah, The side connector has a square receptacle it is easily damaged if you try and plug a micro usb normal cable into it the wrong way. I think the connector in the RC is damaged.