9voltsaint
lvl.1
Flight distance : 309636 ft
Australia
Offline
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DJI Stephen Posted at 10-11 23:50
Hello there 9voltsaint. I am sorry for the trouble this has caused and thank you for reaching out. May we know if there are accessories attached to your mobile device ( iPhone 7 ) and are you able to use a different recommended mobile device for us to be able to isolate the said issue? In addition, I will post an official DJI Tutorial Video on how to balance the DJI OM4 Gimbal. Thank you.
https://www.youtube.com/watch?v=9nujS6_8m44
Thanks for the reply DJI Stephen!
All jokes aside, I have been messing around with the OM4 for a couple of weeks, I believe I have a faulty unit. All of my photos and videos are crooked. I’ve tried so many different things, levelling, calibration, calibration just before taking an image/video, and using the in the app trimming tool. I’ve tried resetting the unit, I’ve tried using the clamp attachment on another phone but still the same result. Nothing works.
The OM 4 also shakes and shudders randomly when recording.
DJI, where do we go from here? |
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