Hello I need help I have problems stabilization during normal walking and to put a video to specify what exactly it is about my phone is Huawei p30pro in practice can not be used with DJ OM4. I am the last application on the phone as well as in the last one firmware. Amazing vertical shake !!! I have had other gambol from the cheaper ones and I have not had such a problem.Please help before returning the device as inoperative.


BIG Problem O M 4 + Huawei P30 Pro = cannot stabilize DAY
Look at me:
https://youtu.be/h8hlwFK0gdA


BIG Problem O M 4 + Huawei P30 Pro =cannot stabilize  Night
Look at me:
https://youtu.be/BsFZE1qHR-4


Both videos are HD... Please advice what to do? Sorry for the bad english.

any problem with the links there does not allow me to post them directly

Hello there Diyan. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different recommended mobile device on your DJI OM 4 for us to be able to isolate the said issue. I will post the link where in you can check the recommended mobile device for the DJI OM 4. Thank you.

https://dl.djicdn.com/downloads/ ... bility_List_en2.pdf

Your provided sample video looks smoother than mine, was your camera stabilization mode ON while doing those video?

Sabbir Posted at 10-12 22:29
Your provided sample video looks smoother than mine, was your camera stabilization mode ON while doing those video?

YES, stabilization was included

DJI Stephen Posted at 10-12 19:30
Hello there Diyan. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different recommended mobile device on your DJI OM 4 for us to be able to isolate the said issue. I will post the link where in you can check the recommended mobile device for the DJI OM 4. Thank you.

https://dl.djicdn.com/downloads/DJI%20OM%204/DJI_OM_4_Mobile_Phone_Compatibility_List_en2.pdf

checked Xiaomi Mi 8 phone The problem is the same I checked it with the LG G3 the same problem.
the last phone is not in the list but that's why I decided to check with such a phoneI also used external applications Filmic Pro and 4K camera Pro last Just was a shockingly nasty result.
The dumb thing in all this work is that I sold a cheaper Chinese gimbol which did not have this problem to buy the more expensive and brands DJI which is shockingly bad !!!

fackir Posted at 10-13 13:56
checked Xiaomi Mi 8 phone The problem is the same I checked it with the LG G3 the same problem.
the last phone is not in the list but that's why I decided to check with such a phoneI also used external applications Filmic Pro and 4K camera Pro last Just was a shockingly nasty result.
The dumb thing in all this work is that I sold a cheaper Chinese gimbol which did not have this problem to buy the more expensive and brands DJI which is shockingly bad !!!

Hi there fackir. Thank you for the reply and for these information you have given us. Since you have done multiple troubleshooting steps that could possibly rectify the issue on the said gimbal. However, it seems that the problem persists, we highly recommend you to contact our DJI support team at ( https://www.dji.com/support ) For further assistance and for further evaluation. Again I am sorry for the trouble this has caused and thank you for your understanding.

I'm 100% sure the problem is software and I really hope you fix it because it's very annoying I don't want to leave the gimbal. if you walk very very slowly The problem is barely perceptible But a person doesn't go anywhere like that It's just my nature to move like an ant. please run update and fix the problem thanks.