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MAVIC 2 zoom NOT linking to Smart Controller after firmware upgrade
1421 8 2020-10-11
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Leke A
lvl.1
Flight distance : 2320 ft
Nigeria
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Hello All,
i am new here.  i have  mavic 2 zoom with the DJI smart controller (SC). months ago, after firm ware upgrade on both devices the drone stopped linking to the SC. I have tried severally sometimes it finally connects but most times never connects and now doesn't connect anymore.

I have downgraded firmware, still no luck. Upgraded firmware again, same results. I have replaced teh memory cards with new ones in case the previous ones were corrupt.

Has anyone here had similar issues? If yes, how was this resolved?

Thank you and regards,
2020-10-11
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DJI Natalia
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Hi Leke, I'm sorry to hear about the difficulties that you encountered. May I know the firmware version of your aircraft and the smart controller?  
Please download the latest DJI Assistant 2 For Mavic from the DJI official web: https://www.dji.com/smart-controller/downloads and try to update the firmware to the latest version, then try the connection again. Please keep me update, if there is any error prompt in your app, please also show me a screenshot for better assistance. Thanks.
2020-10-12
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Leke A
lvl.1
Flight distance : 2320 ft
Nigeria
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DJI Natalia Posted at 10-12 02:56
Hi Leke, I'm sorry to hear about the difficulties that you encountered. May I know the firmware version of your aircraft and the smart controller?  
Please download the latest DJI Assistant 2 For Mavic from the DJI official web: https://www.dji.com/smart-controller/downloads and try to update the firmware to the latest version, then try the connection again. Please keep me update, if there is any error prompt in your app, please also show me a screenshot for better assistance. Thanks.

Hi Natalia,
I already have the correct DJI Assistant 2 for Mavic which i used to update both the SC and the drone but still no luck. Let me note that all of this started as disconnect issues during flight before it morphed into inability to link SC to the drone completely.

for the smart controller i have V01.00.0820
for the Mavic 2 zoom i have V01.00.0670 (see screen shots below)

The only things that come up is each time i connect the drone to my Laptop, it gives a prompt on the internal memory storage (see attached screen shot)


Please advise on any other steps to take to resolve this. Thank you.
2020-10-12
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DJI Natalia
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Leke A Posted at 10-12 03:30
Hi Natalia,
I already have the correct DJI Assistant 2 for Mavic which i used to update both the SC and the drone but still no luck. Let me note that all of this started as disconnect issues during flight before it morphed into inability to link SC to the drone completely.

Hi Leke, please start the Smart Controller, find "settings--aircraft management" to reselect the aircraft, then restart the controller to try the connection again. If the issue still persists, you are recommended to contact our support team via http://www.dji.com/support to open a case and send it in for service. Thanks.
2020-10-13
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SHANE153
lvl.1

Australia
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DJI Natalia Posted at 10-13 04:23
Hi Leke, please start the Smart Controller, find "settings--aircraft management" to reselect the aircraft, then restart the controller to try the connection again. If the issue still persists, you are recommended to contact our support team via http://www.dji.com/support to open a case and send it in for service. Thanks.

Hi Natalie,

i am encountered the exact same fault as Leke, i was flying fine, then the drone disconnected mid flight, came home, and i have not been able to reconnect my SC to the drone again, i am getting the same message after doing the update, i have also found some times the syn or connect button on the drone itself does not or will not light up at all, then some times it stays red, other times its green and other not on at all,
2020-10-14
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DJI Natalia
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SHANE153 Posted at 10-14 04:23
Hi Natalie,

i am encountered the exact same fault as Leke, i was flying fine, then the drone disconnected mid flight, came home, and i have not been able to reconnect my SC to the drone again, i am getting the same message after doing the update, i have also found some times the syn or connect button on the drone itself does not or will not light up at all, then some times it stays red, other times its green and other not on at all,

Sorry for the late response. You may refer to the methods above, if the issue still persists, please contact our support team via http://www.dji.com/support for further assistance. Thanks.
2020-10-18
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SHANE153
lvl.1

Australia
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DJI Natalia Posted at 10-18 23:58
Sorry for the late response. You may refer to the methods above, if the issue still persists, please contact our support team via http://www.dji.com/support for further assistance. Thanks.

FYI,

update
my drone was sent away for repairs to the DJI store,
i have revieved a new replacement drone,

now trying to reconnect the new drone & set up,

i get to the end of the set up " account info confirm, go activate,
" activation failed ""server error"
try again,
if failure still occurs,
contact DJI support,

just one thing after another,
2020-11-7
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DJI Natalia
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Sorry to hear about the issue. Could you please provide me with a screenshot of the error or screen record a video to show me the details of the problem? I'd like to help you check it. Thanks.
2020-11-8
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Anotherdayisnow
lvl.1

Iceland
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I have had the same experience today with a Mavic 2 Pro, where the link-light on the drone doesn't light up ( to be Red when linking and turn Green when successful I assume). And exactly same story...mid-flight the connection was lost (another Mavic drone flew very close to mine) and the drone luckily made a RTH. I had both the drone and my Smart controller connected to my PC and the Mavic 2 assistant. The assistant can verify that there is a discrepancy between the firmware versions of the drone and the controller, but then anyway not fix the issue.
As I am in Iceland for the second time this year to make videos of the Fagradalsfjall Volcano, this could not have happened at a worse time...the feeling that the drone and controller are useless bricks comes to mind...but then one is reminded of how expensive tools they both are. Did I mention that I also just recently bought a DJI Mini 2 as a backup for the Mavic 2 Pro...and that the Mini 2..when I wanted to use it today...stated 'gimbal locked'.....well.
9-25 15:32
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