fans2fd22fb8
lvl.1
Flight distance : 88317 ft
United States
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DJI Stephen Posted at 10-13 20:58
Hello there chaosrain. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different recommended mobile device to see if the issue will still persist? After checking the said mobile device ( iPad Mini 3 ) that you are using on your DJI Mavic Air 2 and with the DJI Fly application. I am sorry to say that the said mobile device is not recommended for the said drone and for the application. There is a possibility that the iPad Mini 3 will be able to work on the DJI Mavic Air 2 and with the DJI Fly application. But however, since it's not yet optimized with the said drone and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it on the DJI Mavic Air 2. For reference I will post the list of recommended mobile devices for the DJI Fly application. Thank you.
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OK. I'll connect my Pixel 4 as a control device and share those pictures.
It is interesting that DJI's official response is "we don't support that device." So, what you're saying is that you actually disable certain features on unsupported devices? I was asking for guidance on a settings change and commented that my settings don't show the options available to others.
Can someone from DJI confirm that some settings are hidden on unsupported devices? |
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