Phantom 4 Help
982 2 2020-10-14
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TylerEstxs
lvl.1

United States
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I’ve had problems with my drone for the last two days.

it isn’t showing video (no image transmission signal)
it has an SD card in, but it says “No SD Card” when i press “Format SD”  (I’ve tried 3 different ones)
The Gimbal says it’s disconnected and that hasn’t changed at all since last night.
It won’t connect to Assistant 2 on Mac or PC (even with enforce signature disabled)
The IMU needs recalibrated every other time the drone is turned on.
The vison sensors need calibrated but i can’t do it on the drone and it won’t connect to Assistant 2.

I’m able to see the SD cards on both of my laptops. i’ve tried formatting them to what DJI does, but they don’t show up in the drone.

The drone currently says i’m in a NFZ, but according to their map and AirMap, I’m not.

if someone knows what to do, please let me know. i’m trying to get this thing back in the air.
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2020-10-14
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DJI Stephen
DJI team
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Hello there TylerEstxs. I am sorry for the trouble this has caused and thank you for reaching out. May we know what happened to your drone prior to experiencing this issue? Did the said DJI drone experienced any hard landing or a crash before and may we also know what is the model of the mobile device you are using please? Thank you.
2020-10-14
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
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Probably time to send in for repair.
2020-10-16
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