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Issues controller not connecting to mavic 2 pro after update
1569 19 2020-10-18
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Castigos
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Flight distance : 22057 ft
United States
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I had not used my drone in quite a while i turned it on today and it said new firm ware update. Completed the update not it appears the controller cannot connect to the drone. The app says its connected on the first page but when i click go fly it tells me the aircraft is disconnected I've a attached a screen shot

Anyone having this issue?
4E27FBED-F3A3-4EA8-8034-28B3D50D4C77.png
2020-10-18
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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Refresh the firmware on both the AC and RC using DJI Assistant 2 For Mavic
2020-10-18
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DJI Gamora
Super Moderator

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Hello Castigos. I am sorry to read and to know that you are having issues with your Mavic 2 pro. Were you able to relink the remote to the Aircraft using the DJI Go 4 app or using the combination buttons? For you to have a better visualization of the process, you may refer to this official video tutorial we have for you.

2020-10-19
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bjr981s
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Australia
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As AJ has already said. You must update the drone and controller for every FW update. Some FW updates also require you to update each battery individually.

The best way to do updates is Via DIJ Assistant 2 on your PC or Mac.  
2020-10-19
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Castigos1985
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United States
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thanks for the response I tried relinking the controller multiple times however it just tells me controller is link and it still says aircraft disconnected and never connects. Downloaded Dji Assistant on my Mac and using the cable provided with my drone when I bought it I connect it to the computer and dji assistant never picks it up so I  can't even access any other updates I might need to do
2020-10-23
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doug86
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United States
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I've been flying for months, and about 3 weeks ago, updated all. Everything was fine, until this morning. After powering up, the controller can't link to the aircraft, and repeated attempts with all the binding options fail.  I used the Assistant to update both the aircraft and the controller today, and no luck binding them together. Now what?
2020-10-24
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ECL_Wolf
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Chile
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Hello, I wanted to know if you have had a solution to this, since the same thing has happened to me, I do not have a connection with the controller, and I cannot update the firmware either, the computer does not detect the drone (I already tried several cables and updated the DJi Assistant)
2020-12-30
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Castigos
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United States
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ECL_Wolf Posted at 2020-12-30 15:39
Hello, I wanted to know if you have had a solution to this, since the same thing has happened to me, I do not have a connection with the controller, and I cannot update the firmware either, the computer does not detect the drone (I already tried several cables and updated the DJi Assistant)

No I wasn’t able to fix the issue , I then called DJI had someone help me I tried everything the person told me with no success he then told me I could send the drone to them which I did and just today I received a “quote for repair” from DJI for 650 dollars which is absolutely absurd  no way should I or anyone have to pay for an issue caused by and update. I
1-7 17:58
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djiuser_SwWKPiF3pag1
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Castigos1985 Posted at 2020-10-23 18:25
thanks for the response I tried relinking the controller multiple times however it just tells me controller is link and it still says aircraft disconnected and never connects. Downloaded Dji Assistant on my Mac and using the cable provided with my drone when I bought it I connect it to the computer and dji assistant never picks it up so I  can't even access any other updates I might need to do

Same happened to my dron
2-13 23:45
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StreamWorks
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Nigeria
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so wait.. up till now there's no solution for this? why would y'all tell us to update only to destroy our device we got so expensive.... this is fraud meh, and now y'all telling us to pay such huge amount for repairs?
4-15 15:05
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pauly whitehead
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Flight distance : 139721 ft
United States
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I did the smart controller update today.  Firmware downloaded & installed just fine.  Controller connected with AC after process.  
4-15 17:11
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glennmurray
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Flight distance : 22205 ft
Australia
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I downloaded the update and now the drone will not connect .Did anyone find a solution .I am not paying for a repair and I can't believe they would try to charge for this .
4-28 04:40
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Castigos
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glennmurray@me. Posted at 4-28 04:40
I downloaded the update and now the drone will not connect .Did anyone find a solution .I am not paying for a repair and I can't believe they would try to charge for this .

Update on my end .
Weeks of emails and calls to DJi support supervisors ended in me threatening to file a formal complaint with the BBB (better business bureau) and possible legal action finally did a supervisor called me and told me “after further review we decided to cover your claim”  
A load of crap if you ask me they sent me a new drone instead of fixing mine .

You guys should do the same or go ahead and file the complaint and use this forum thread as proof of wrong doing by DJI  
Hope this helps you all
4-28 05:45
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glennmurray
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Australia
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I find this amazing that it has Come to this from an update .
4-28 16:37
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glennmurray
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Australia
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MY DRONE WILL NOT STOP BEEPING AND FLASHING YELLOW WHEN I PUSH THE BUTTON ON THE DRONE ( WHICH SEEMS TO NOT PUSH ) .ALSO TO MAKE THINGS WORSE MY HAND CONTROLLER SINCE DOWNLOADING THE UPDATE WILL NOT  CHARGE .

how do i get someone to reply here with help as i am on holidays and i want to use my drone ( not thanks to the update ).
4-28 16:58
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Castigos
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Flight distance : 22057 ft
United States
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glennmurray@me. Posted at 4-28 16:58
MY DRONE WILL NOT STOP BEEPING AND FLASHING YELLOW WHEN I PUSH THE BUTTON ON THE DRONE ( WHICH SEEMS TO NOT PUSH ) .ALSO TO MAKE THINGS WORSE MY HAND CONTROLLER SINCE DOWNLOADING THE UPDATE WILL NOT  CHARGE .

how do i get someone to reply here with help as i am on holidays and i want to use my drone ( not thanks to the update ).

Sorry to hear that man. Hope my update helps you
4-28 19:03
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glennmurray
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Australia
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How do i get tech assistace  from dji ?
4-29 03:39
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Castigos
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Flight distance : 22057 ft
United States
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glennmurray@me. Posted at 4-29 03:39
How do i get tech assistace  from dji ?

Google the tech support number and call
4-29 05:27
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kyalami
First Officer
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Sweden
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glennmurray@me. Posted at 4-29 03:39
How do i get tech assistace  from dji ?

Press support at the bottom right on this page an select the drone and the the item you wish to have support for.
4-29 05:29
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mngolfguy
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United States
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after the update, I had to restart my iphone for the app to connect to the drone
6-2 11:32
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