Hi everyone,

Need your help in order to bring back to life my OSMO ACTION.

I was very happy with my DJI OSMO action until some troubles came in.

Below are the following symptoms:
- Camera is turning ON but I am BACK LCD screen is staying Black. However the FRONT screen is working when I put it into selfie mode.
- Sometimes the BACK LCD screen is turning ON however the TOUCH is not responsive.
I am always taking care of my OSMO. Always storing it properly...

I would appreciate your bright thinking on the above!

Looking forward to receiving your feedback,

Thank you very much

Hello Tillou. It is unfortunate to know that your Osmo Action is displaying black screen. Please follow the steps below to resolve your concern.
1. Remove SD card.
2. Format SD card.
3. Install the firmware on the sd card
You can refer to the link below on how to update the firmware
Please let us know if what happen afterwards.

1/2.3" CMOS Sensor, Wide f/2.8 Lens - Up to 3200 ISO, over HDR Support - Up to 4K60 Video, the best type of pots for succulents12MP Still Photos - Wide Dynamic Range in 4K30. The Osmo Action is ...

Hi, I have a similar issue with the front screen AFTER upgrading to the latest firmware 01.09.00.10 (7211). I just got my osmo action today, the front screen worked fine straight out of the box. After upgrading the firmware the front screen stays black. Is this a known issue or is my osmo action broken?

Appreciate the help!

When I switch to front screen you see the leds go on, but no image.

sounds like a ribbon cable came loose.

Fishycomics Posted at 11-27 13:04
sounds like a ribbon cable came loose.

I guess I'll need to send it back then...

unless you want to tamper and void the warranty.

Having the same issue with my unit. I thought it was a moisture issue with the unit, water damage. The front screen functions, that's the screen I use the least. The back screen is black transmitting zero image. I can only see the image from the camera using the Memo app.  

how bout  loading fw 99 and debug file, takes 2 minutes, see if it refreshes it.

I have the same issue. the main screen has gone black while the front one is ok. Anyone has found the solution yet? Really disappointed by DJI.

Fishycomics Posted at 7-23 08:20
how bout  loading fw 99 and debug file, takes 2 minutes, see if it refreshes it.

Can you please tell me the procedure in detail? thanks

djiuser_r7OFv35V60gt Posted at 9-12 13:54
Can you please tell me the procedure in detail? thanks

video of it is on my channel

Fishycomics Posted at 9-12 15:18
https://www.youtube.com/watch?v=520zOA2athw
video of it is on my channel

Thank you. Can you send the link for FW99, please?

later i will post that vid that has it or you may check the vid for it on the channel.

  glad you found it.  sorry I was on

another puter

Im facing same issue. Camera is running but the screen is black. How can I fix this problem

did you try fw 99

Screen was black mostly but sometimes on.So once it was on,in settings  I put  screen NEVER off-so far so good.Not ready for updating ,better kiting)that bloody electronics suck time for nothing.

last resort, is DJI

DJI is garbage. same issue here and they tried to fix it and charged me to do so. mine was faulty hardware and since it was 1 week past warranty (I've used it maybe 10 times) they wouldn't do anything for me. Buying a GoPro. DJI is poor quality.

Same did any one find a solution?

Same issue did anyone get a solution?

Fishycomics Posted at 2020-11-27 13:04
sounds like a ribbon cable came loose.

Do you know if they ever found a solution to this?

djiuser_6x6ckoRPTD5T Posted at 4-9 21:25
Do you know if they ever found a solution to this?

Hi there. We have responded to your concern in this post. Kindly check the posted suggestions. Thank you.

Hi to all.
I'm experiencing the same issues with the main screen (it's black). Changing the firmware does not help (one time picture is back and after turn off/on it's bekame the same as earlier) . There is no guarantee. There is no water damage. There is a suspicion that it is still an electronics problem. Has anyone found a solution to this trouble or is it already in the trash and forget about this brand?

Hello!  what app works now for mobile  I have an osmo action.
where can i download?
thank you!

edypintea Posted at 6-11 09:58
Hello!  what app works now for mobile  I have an osmo action.
where can i download?
thank you!

Hi there. Thanks for reaching out. Osmo Action uses the DJI Mimo app. You may install it from this link. We hope this helps.

Did anyone find a solution to this? I am having a similar issue. The rear touchscreen of my Osmo Action V1 works , but the touch functionally is not working, and the camera has reset itself. I am now stuck at the startup screen, and can not proceed as I need to select the language etc...

Wifi works, but I cannot accept the verification code on the camera as I need to click accept...  

Toby2b1 Posted at 12-4 02:43
Did anyone find a solution to this? I am having a similar issue. The rear touchscreen of my Osmo Action V1 works , but the touch functionally is not working, and the camera has reset itself. I am now stuck at the startup screen, and can not proceed as I need to select the language etc...

Wifi works, but I cannot accept the verification code on the camera as I need to click accept...

Hi there. Thank you for reaching out and we're sorry for the trouble. Please follow the troubleshooting steps provided at the beginning of the thread to see if the issue persists. If yes, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . We appreciate your understanding.

Facing the same black screen issue can't even upgrade to the new firmware as my device doesn't even show up on my computer. Arghh!

shandip Thebe Limbu Posted at 2-23 11:35
Facing the same black screen issue can't even upgrade to the new firmware as my device doesn't even show up on my computer. Arghh!

Hi there. Sorry about the trouble. We suggest sending your camera back to DJI for further inspection. You can submit a Repair Request on the DJI official website or by using the following link: https://repair.dji.com/. We appreciate your patience. Have a great day.

Ciao a tutti, ho una osmo action 3 e vorrei sapere se è possibile mettere in pausa una registrazione per evitare di creare infiniti file video.
Grazie

djiuser_esAIGpZOvD7L Posted at 3-2 00:33
Ciao a tutti, ho una osmo action 3 e vorrei sapere se è possibile mettere in pausa una registrazione per evitare di creare infiniti file video.
Grazie

Hi there. Thank you for reaching out. Regretfully, the DJI Osmo Action 3 does not support pausing or canceling the video recording. Should you have other inquiries, feel free to contact us. Have a nice day ahead!