PAPezoneJr
lvl.2
Flight distance : 484209 ft
United States
Offline
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Here's the final update.... I just got my Mavic Air 2 and Smart Controller back today. I installed the most recent update for the Mavic Air 2 and regular controller and then manually installed the most recent version of the DJI Fly App on the Smart Controller. The Air 2 with the regular controller works just as beautifully as the day I bought it, which I'm grateful for. The Smart Controller, however, is worse than it was before. Now I'm getting no camera image and just a red icon where the orientation is supposed to be. I called back DJI Support which they said they shipped it back to me because they found no issues despite the fact that I have an email from them saying, "Customer complaint true. Slow Geo Zone mapping is caused by Software Issue and is present on all Smart R/C. Test Smart R/C has slow Geo zone update. Replacement r/c will encounter the same malfunctions. Upcoming Software's should resolve the issue." So, I decided I want to return the Smart Controller. Maybe they'll make a second version that is more stable, but I don't want to risk it right now where it works so perfectly otherwise. $750 is a lot to spend on a device to sit as a brick until the eventually release a software update to make this fly-able for me. I will say, getting them to agree to let me to return it was a hassle. They kept trying to get me to send it in for repair, once again, saying I was outside the return window (which I was, however, I sent it to DJI 4 days after it was delivered to me so most of that 14 day window it was actually in their hands until I got it back today). They tried to convince me to keep it saying a software update would fix it.... but again, I re-iterated I'd consider purchasing it again once the issue was resolved.... etc... If anybody wants to know exactly the issue I was having in video form, I recommend checking out mrkentdotcom on YouTube. I don't know who this guy is, but I've searched for people that had a similar issue and he appears to be the only one that has posted anything that I could find. He has a series of videos where he shows the issue, where he thinks he fixed it, then showed the issue still persisted. I really hope DJI fixes this. My Mavic Air 2 is by far my favorite drone. I just purchased the DJI Mini 2, I love that as well, but there really is something special about the way the Air 2 flies. I was really excited to use the Smart Controller with this drone and am very saddened it didn't work out |
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