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no display on controller screen
251 8 2020-10-20
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Ian Swarbrick
lvl.2

Switzerland
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when I turn on the controller for my Mavic 2 pro there is no activity on the controller`s screen. Just blank!
This has been going on for a while and I originally got around this by turning on the controller (leaving it unconnected) and waiting for it to beep about 5 minutes later. At that point the screen was somehow woken up and I was able to connect as normal. But now it only beeps but no display lights up.

Is there a workaround or is it toast? Thanks
Ian


2020-10-20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hello Ian, I'm sorry for the trouble this has caused and thank you for reaching out. Have you tried to update the firmware for the Mavic 2 pro's remote controller. Would it be possible as well to reply with a video recording of the issue you are experiencing for us to further investigate this. Thank you.
2020-10-20
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Ian Swarbrick
lvl.2

Switzerland
Offline

DJI Paladin Posted at 10-20 08:58
Hello Ian, I'm sorry for the trouble this has caused and thank you for reaching out. Have you tried to update the firmware for the Mavic 2 pro's remote controller. Would it be possible as well to reply with a video recording of the issue you are experiencing for us to further investigate this. Thank you.

I shall try, even without the controller showing anything.
Looking on the About panel in the app on my phone it says I have 4.3.37. But  I read in the release notes that that`s IOS. But my phone`s Android. Should I be on 4.3.36?
2020-10-20
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Ian Swarbrick
lvl.2

Switzerland
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Ian Swarbrick Posted at 10-20 09:31
I shall try, even without the controller showing anything.
Looking on the About panel in the app on my phone it says I have 4.3.37. But  I read in the release notes that that`s IOS. But my controller`s Android. Should I be on 4.3.36?

I don`t appear to be able to update the controller. I open the Assistant 2 for Mavic app on my desktop, then plug the usb cable in. I get a note asking me to confirm proceedure for updating the Mavic Mini. That`s it. No way forward from there after I click "confirm" (as if it`s the mini!)

So it seems the controller connects neither to my desktop nor to my phone

2020-10-20
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Ian Swarbrick
lvl.2

Switzerland
Offline

Ian Swarbrick Posted at 10-20 09:44
I don`t appear to be able to update the controller. I open the Assistant 2 for Mavic app on my desktop, then plug the usb cable in. I get a note asking me to confirm proceedure for updating the Mavic Mini. That`s it. No way forward from there after I click "confirm" (as if it`s the mini!)

So it seems the controller connects neither to my desktop nor to my phone

All I could show you in a video tbh is me correctly turning on the controller, it then giving its turning on bleep but then nothing happening on the display. Correct me if I`m wrong, but I think you`d be none the wiser at the end of it.
2020-10-20
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Ian Swarbrick
lvl.2

Switzerland
Offline

DJI Paladin Posted at 10-20 08:58
Hello Ian, I'm sorry for the trouble this has caused and thank you for reaching out. Have you tried to update the firmware for the Mavic 2 pro's remote controller. Would it be possible as well to reply with a video recording of the issue you are experiencing for us to further investigate this. Thank you.

I don`t appear to be able to update the controller. I open the Assistant 2 for Mavic app on my desktop, then plug the usb cable in. I get a note asking me to confirm proceedure for updating the Mavic Mini. That`s it. No way forward from there after I click "confirm" (as if it`s the mini!)

So it seems the controller connects neither to my desktop nor to my phone
2020-10-20
Use props
Ian Swarbrick
lvl.2

Switzerland
Offline

DJI Paladin Posted at 10-20 08:58
Hello Ian, I'm sorry for the trouble this has caused and thank you for reaching out. Have you tried to update the firmware for the Mavic 2 pro's remote controller. Would it be possible as well to reply with a video recording of the issue you are experiencing for us to further investigate this. Thank you.

I don`t appear to be able to update the controller. I open the Assistant 2 for Mavic app on my desktop, then plug the usb cable in. I get a note asking me to confirm proceedure for updating the Mavic Mini. That`s it. No way forward from there after I click "confirm" (as if it`s the mini!)

So it seems the controller connects neither to my desktop nor to my phone
2020-10-20
Use props
Ian Swarbrick
lvl.2

Switzerland
Offline

DJI Paladin Posted at 10-20 08:58
Hello Ian, I'm sorry for the trouble this has caused and thank you for reaching out. Have you tried to update the firmware for the Mavic 2 pro's remote controller. Would it be possible as well to reply with a video recording of the issue you are experiencing for us to further investigate this. Thank you.



here`s a low res video showing the problem


2020-10-20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Ian Swarbrick Posted at 10-20 10:37
I don`t appear to be able to update the controller. I open the Assistant 2 for Mavic app on my desktop, then plug the usb cable in. I get a note asking me to confirm proceedure for updating the Mavic Mini. That`s it. No way forward from there after I click "confirm" (as if it`s the mini!)

So it seems the controller connects neither to my desktop nor to my phone

Hi Ian, thank you for your response. This issue has been assessed in this thread: https://forum.dji.com/forum.php?mod=viewthread&tid=227162

Thank you and I'm looking forward to the remote controller to get fix.
2020-10-22
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