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RavenEye not successfully connecting to iPhone
2053 24 2020-10-23
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TimPR
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United States
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Hey there - Just getting used to this forum - Sorry for the multiple posts elsewhere - dont know how to delete posts -  cannot figure out how to get the RavenEye to connect to my iPhone (xs Max iOs 14.0.1). Always an error. Read the guide, tried all the things there and those prompted on the phone. Still no Joy. What Am I missing? Where do I go for help?

-Red light on RavenEye
-Phone Bluetooth Off
-Private Address turned off
-Accepts Password
-"Unable to connect to.... "

2020-10-23
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KS-6
lvl.4
United States
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If you are getting a red led on the transmitter then something is not right on your HDMI or RSS cable connections.
It needs to be blue to launch and connect to the app.
2020-10-23
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DJI Wanda
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Hello there, could you please tell us your camera model here? You can also check the compatibility of the RavenEye on the Camera via https://dl.djicdn.com/downloads/ ... ibility_List_en.pdf to see if the cable you use is correctly connected?
2020-10-24
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TimPR
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United States
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DJI Wanda Posted at 10-24 02:00
Hello there, could you please tell us your camera model here? You can also check the compatibility of the RavenEye on the Camera via https://dl.djicdn.com/downloads/DJI_RS_2/DJI_Ronin_RavenEye_Image_Transmission_System_Compatibility_List_en.pdf to see if the cable you use is correctly connected?

Thanks Wanda for the quick response. The camera is the unsupported Canon 70D. (waiting, like so many, for my Sony A7s III )

Are you suggesting that the RavenEye will not connect to wifi or the app unless a supported camera is attached? I knew that I might not be able to use the 70D fully, but wanted to confirm that the hardware was functioning.
2020-10-24
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TimPR
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United States
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KS-6 Posted at 10-23 22:20
If you are getting a red led on the transmitter then something is not right on your HDMI or RSS cable connections.
It needs to be blue to launch and connect to the app.

That is very useful information! Thanks - that kind of information I would hope to find in the documentation. Is it there somewhere and I missed it?
2020-10-24
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Indio
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TimPR Posted at 10-24 05:49
That is very useful information! Thanks - that kind of information I would hope to find in the documentation. Is it there somewhere and I missed it?

why no one looking at the downloads for the manuals????

https://www.dji.com/at/rs-2/downloads



and here you will find all information about your upcoming A7sIII with the RS-2

https://www.dji.com/at/support/compatibility/rs-2/a7s3

2020-10-24
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Niknik
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What is the current firmware?
2020-10-24
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TimPR
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United States
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Niknik Posted at 10-24 13:11
What is the current firmware?

Firmware for the RavenEye? There is no way to tell without connecting to the device as far as I know. Do you know a way? The rs2 pro kit is days old.
2020-10-24
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TimPR
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United States
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Niknik Posted at 10-24 13:11
What is the current firmware?

Firmware for the RavenEye? There is no way to tell without connecting to the device as far as I know. Do you know a way? The rs2 pro kit is days old.
2020-10-24
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fans80828607
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Hi TimPR, do having having issues connecting to the phone via WI-FI or the problem is when you choose "Connect to RavenEye" from the app?

I was able to connect to RavenEye WI-FI from my phone but when I open the app after 2 or 3 seconds it get disconnected with message: "RavenEve channel swithched automatically. Reconnect to RavenEye WI-FI to complete switching channel." I have a case open with DJI for this...




Error Message

Error Message
2020-10-24
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fans80828607
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2020-10-24
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fans80828607
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This is the error every time I open the app after successful connection from the phone to the RavenEye WI-FI.
2020-10-24
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DBounce
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United States
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Just got the DJI RSC2 Combo Pack and the RavenEye just blinks with two white lights. When I try to connect it takes me to a screen that shows my granted permissions... everything is granted. My only option from that screen is to hit the back arrow. It then takes me back to the app with the option to connect to RavenEye yet again... which repeats the process all over again. I’m not sure how to proceed past this point. There is nothing in the manual as to how RavenEye should be connected btw. But I assume it is connected correctly. My configuration is below:

iPhone 11 Pro Max
Sony A7SIII

I primarily purchased this gimbal to act as a camera man using the RavenEye tracking feature. But that is clearly not working atm. Any thoughts?
2020-10-24
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TimPR
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fans80828607 Posted at 10-24 15:20
This is the error every time I open the app after successful connection from the phone to the RavenEye WI-FI.

You have gotten further than me. I have yet to get a successful connection. I'm hoping we can establish the criteria for a successful connection and then I can see if I have your problem or not. Hoping others who have solved your issue (or dji) will chime in to help.
2020-10-24
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TimPR
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United States
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DBounce Posted at 10-24 15:20
Just got the DJI RSC2 Combo Pack and the RavenEye just blinks with two white lights. When I try to connect it takes me to a screen that shows my granted permissions... everything is granted. My only option from that screen is to hit the back arrow. It then takes me back to the app with the option to connect to RavenEye yet again... which repeats the process all over again. I’m not sure how to proceed past this point. There is nothing in the manual as to how RavenEye should be connected btw. But I assume it is connected correctly. My configuration is below:

iPhone 11 Pro Max

I think the 2 white lights are your battery level/battery charging lights. The more oval light to the right is the power light. If you hold the button down for a few seconds it should show (Manual RavenEye pdf - https://dl.djicdn.com/downloads/DJI_RS_2/DJI_Ronin_RavenEye_Image_Transmission_System_User_Guide_v1.0_en.pdf):

So roughly:Red - Not connected/not connected correctly (wires, supported camera, etc.)
Blue - Ready to connect
Solid Green  - connected
Status.png
2020-10-24
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CRACVISION
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DBounce Posted at 10-24 15:20
Just got the DJI RSC2 Combo Pack and the RavenEye just blinks with two white lights. When I try to connect it takes me to a screen that shows my granted permissions... everything is granted. My only option from that screen is to hit the back arrow. It then takes me back to the app with the option to connect to RavenEye yet again... which repeats the process all over again. I’m not sure how to proceed past this point. There is nothing in the manual as to how RavenEye should be connected btw. But I assume it is connected correctly. My configuration is below:

iPhone 11 Pro Max

Hi DBounce, I have the exact same issue, sorry to tell you this but I’m glad that I’m not alone on this. I have an open case with DJI, I sent a video to them with the error and they will forward it to the technical team to find a solution, not sure about that but lets see.... As soon I have an answer from them I’ll let you know.
2020-10-24
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SkyPod
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United States
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DBounce Posted at 10-24 15:20
Just got the DJI RSC2 Combo Pack and the RavenEye just blinks with two white lights. When I try to connect it takes me to a screen that shows my granted permissions... everything is granted. My only option from that screen is to hit the back arrow. It then takes me back to the app with the option to connect to RavenEye yet again... which repeats the process all over again. I’m not sure how to proceed past this point. There is nothing in the manual as to how RavenEye should be connected btw. But I assume it is connected correctly. My configuration is below:

iPhone 11 Pro Max

I haven't had any issues with the RavenEye, everything is working great.... so far.

This is my setup:
Sony a7sIII - Sigma 28-70mm
iPhone 8 Plus - iOS 14.1
Ronin app - 1.4.1

I haven't tried it with my iPad Pro, I'm guessing it will work just as well.
2020-10-25
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ereish
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United States
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Was anyone able to resolve this issue?
2020-11-2
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djiuser_1lHFQEiqJFky
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Canada
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fans80828607 Posted at 10-24 15:12
Hi TimPR, do having having issues connecting to the phone via WI-FI or the problem is when you choose "Connect to RavenEye" from the app?

I was able to connect to RavenEye WI-FI from my phone but when I open the app after 2 or 3 seconds it get disconnected with message: "RavenEve channel swithched automatically. Reconnect to RavenEye WI-FI to complete switching channel." I have a case open with DJI for this...

I tried the RavenEye for the first time on Monday morning Nov 2nd, and it worked AMAZINGLY well for two straight hours. Then I tried it again that afternoon to show it off to a coworker, and this problem came up. I was so puzzled.

I tried everything, reseting the unit's password, different phone. I even let it drain to empty overnight and recharged it the next morning. Nothing worked. Only thing I haven't tried is a different environment with different WiFi networks.

It's so crazy how it worked once and never again.
2020-11-4
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Zilker
New
United States
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I have the RavenEye with the a7SIII with no problem. Use it with the iPhone 11 Pro, Ninja V, and the latest iPad Pro. The app is a little squirrelly. As is the cabling. Cabling has to be exactly right. And there's two cables both labeled Sony. Only one works with the RavenEye. I finally found the online documentation to get all that right. The Bluetooth on the iOS device has to be OFF in order for the RavenEye to work. Do what you have to do to register and get the RavenEye to appear as a possible WiFi connection in your list of connections on your iOS device. Connect to the RavenEye WiFi on your iOS device (I think you can connect using the QR code to make all of this easy). Push the button on the RavenEye until it cycles through all the lights and the RED light turns on. Remember make sure your Bluetooth is off, connect to the RavenEye WiFi on your iOS device and launch the DJI Ronin app. If it's making connection, it'll launch automatically and immediately. I find it to be a very fast and very solid connection. Also I know on the a7SIII, you have to turn on HDMI output setting to Auto or 1080. If it's set to 4K (2160p) it won't work. Took me a while to figure that one out.
2020-11-5
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abase21
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Germany
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Hi TimPR ,
I came to a similar problem - what I did, I removed the RAVEN Eye network from the phone (Advanced settings) and then after reconnecting the RAVENEYE Wi-Fi I was prompted for the password and it works.
Be careful maybe you have to change the password right away (that is the method from RAVENEYE) you have to do it again...
I think you should try that…
2020-11-7
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djiuser_1lHFQEiqJFky
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Canada
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CRACVISION Posted at 10-24 17:42
Hi DBounce, I have the exact same issue, sorry to tell you this but I’m glad that I’m not alone on this. I have an open case with DJI, I sent a video to them with the error and they will forward it to the technical team to find a solution, not sure about that but lets see.... As soon I have an answer from them I’ll let you know.

Did you resolve this yet?
2020-11-22
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Yantartis
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Flight distance : 53077 ft
Spain
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I try to connect to my RaveEye but it tells me that the RavenEye Wi-Fi was not found, the fact is that yesterday it was connected but later it is as if the channel had been lost and my mobile cannot find it, someone knows if you can reset the RavenEye?
2020-12-7
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manshmedia
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India
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My Raven eye was connected through android now I am using iphone the light on Raven eye is blue but it is not connecting help me our on how to reset raven
2020-12-18
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Graphicsguru
New

Italy
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I am having a similar problem...just a different error message.  I get the blue light, and when asked for a password to connect, and enter it, I get this:
“Something came up. The application has cancelled the request to choose a device.”   
I have Bluetooth off, but still have not been able to connect.  Any suggestions?  Thanks!
1-16 09:48
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